Why Video is the Key to Happier Customers
Vidyard
APRIL 19, 2017
According to Forrester , 77% of US adults online say that valuing their time is the most important thing a company can do to provide them with good service. According to customer support platform Conversocial , this is the approximate cost per-contact for each: Phone call: $6. Here’s why. Web chat or call-back: $5. Email: $2.50
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