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B2B Attribution – Making Sense of Touchpoints

Engagio

The modern marketer should be able to tell you what companies are on their website, what content visitors engaged with, and when activity occurred with ease. Understanding which marketing activities impacted these activities in the first place is not as easy to answer. Digital marketing leaders can use this research.

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[Research] Navigating the Storm: Small Businesses’ Struggle for Marketing Confidence in Turbulent Times

Convince & Convert

In a world where confidence in marketing strategies is scarce and economic uncertainties loom large, small businesses are on a quest for resilience, seeking to fortify their marketing efforts amidst the relentless pressures of running a business. Finding #1: Marketing channels and tactics are also increasing.

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Diversifying Your Engagement Channel Mix to Keep Up with Changing Customer Expectations

ANNUITAS

On average, customers engage with nine different channels in their buying process before making a purchasing decision. But while customers have had massive changes in their engagement channel preferences, traditional marketing hasn’t kept up. Stop making decisions about which channels to invest in based on old data.

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What is a Touchpoint, and How Can You Use It to Boost Sales?

Televerde

These brand interactions are called touchpoints. Every touchpoint a customer experiences increases the chances they will purchase from you. You won’t always be able to control touchpoints. They can be direct interactions with strategies you set in place or indirect contact through third parties.

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Ecommerce Omnichannel Applications: Improving Conversion with Touchpoints

Digilant

In conjunction with the conversations about increasing eCommerce sales has been the importance of touchpoints. Touchpoints are ways a consumer interacts with your brand, whether in-person, online, via social media, yelp reviews, etc. Experts have varying options on how many touchpoints it takes to make a sale.

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Beyond multichannel and omnichannel: Understanding the optichannel approach

Martech

Multichannel means the company interacts with customers through multiple channels, both online and offline. Customers have the option to engage with the company through various touchpoints, such as physical stores, websites, mobile apps, social media platforms, email, telephone and more. What is multichannel?

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3 strategies to create better customer journeys across any channel

Martech

“Lots of marketers have adopted agile practices and tried to transform how they go to market in terms of customer journeys,” said Tom Hannigan, Global Practice Lead for precision marketing platform HCL Unica, at our MarTech conference. Generate milestones for your customer journey. Source: Tom Hannigan.