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9 Chatbot builders to enhance your customer support

Sprout Social

They also streamline the customer journey with personalized assistance, improving customer satisfaction and reducing costs. These builders offer a user-friendly interface with customizable templates and network integrations. Sprout Social Sprout Social is a social media management platform with an integrated chatbot builder.

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How to analyze customer reviews for brand insights

Sprout Social

Review analysis is the process of analyzing customer feedback from various sources such as social listening data, review forums, customer service data and surveys to get targeted brand insights. Review analytics tools like Sprout analyze content across multiple social channels and profiles simultaneously. What is review analysis?

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How to create a complaint management system to protect your brand reputation

Sprout Social

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. It improves customer retention and satisfaction and, ultimately, protects your bottom line. It’s also an opportunity to become the ‘hero’ in your customer’s story.

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How to use AI analytics for targeted business decisions

Sprout Social

According to The 2023 State of Social Media Report , 96% of business leaders agree that AI and machine learning (ML) can help companies significantly improve decision-making. AI analytics depends on four critical AI sub-tasks to provide insights—machine learning, natural language processing, neural networks (NNs) and deep learning (DL).

Analytics 114
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Knowledge management in the age of social media

Biznology

Ever since the days of MySpace , it became pretty clear that social media platforms have a bright future ahead. This became further clear when networking platform Facebook was launched and became an instant hit. In other words, the social media world has expanded rapidly in the past few years. Social media trends.

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How to Deliver a Great B2B Sales Experience

Webbiquity

Affiliate sales support independent publishing For instance, many B2B decision-makers use Facebook for research and networking. By not tapping into the specialized Facebook B2B targeting tools , businesses might be missing out on reaching these professionals in a personalized manner. Peer reviews hold immense power.

B2B Sales 182
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5 Ways to Build a Better Employer Brand

Zoominfo

But in today’s hyper-connected world of professional social networks like LinkedIn and employer review sites, word about your company culture travels fast. Leverage Social Media It’s critical to build your employer brand on social media if you want your ideal candidates to find you.