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Digging Into Customer Churn Data: A Guide to Better Retention

Zoominfo

The stress of onboarding new customers and keeping current ones is constantly exacerbated by the looming threat of high customer churn rates. When does churn become a problem? That’s why it’s crucial to compile, analyze, and build customer retention strategies with churn data.

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Digging Into Customer Churn Data: A Guide to Better Retention

Zoominfo

The stress of onboarding new customers and keeping current ones is constantly exacerbated by the looming threat of high customer churn rates. When does churn become a problem? That’s why it’s crucial to compile, analyze, and build customer retention strategies with churn data.

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The Cost of Churn: How to Calculate and Mitigate Its Impact with Automation

SmartBug Media

This is especially true for software-as-a-service (SaaS) businesses, in which customer happiness directly influences the ability to minimize churn, drive recurring revenue, and achieve sustainable growth. So how can you calculate and reduce your churn rate? This is where automation can be a real game changer.

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Putting the “Success” in Customer Success

HG Data

In 2023, the median annual churn rate for B2B SaaS companies is 12% so far. In today’s economy, the best way to combat customer churn is to act, not react: focus on your customers and take the time to define and develop your Customer Success (CS) practice.

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10 Sales KPIs Every SaaS Team Should Track and Measure

Scoop.it

No matter the industry you come from, though, whether it is sales, content marketing , or beyond, you probably know that when you’re working in SaaS, you need to constantly monitor and act on relevant data. Let’s take a look at the most important SaaS KPIs you need to monitor and act on in 2022 and beyond. Churn Rate.

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Five Ways to Reduce Your Customer Churn Rate

Webbiquity

Given that it can cost five times more to attract a new customer than to retain an existing one , almost every business can improve profitability by keeping its customer churn rate (the percentage of people who stop doing business with you, for one reason or another) low. Ask your customers for feedback (and act on it).

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Pair of surveys show why B2B tech needs to work on their customer marketing efforts

Sword and the Script | B2B

There was a lot of friction and back and forth about the approach; for example, I seem to remember it took an act of divine intervention to simply get a customer newsletter out the door. The idea was to put some big thinking behind cross-selling and upselling our product to existing customers.