Customer Happiness | 4 Tips to Measure What Truly Matters
Adobe Experience Cloud Blog
OCTOBER 27, 2020
And while the Net Promoter Score (NPS) is used everywhere, in an age when how people interact with and recommend brand has changed significantly since its inception in 2013, perhaps its days are numbered. Using a Customer Satisfaction Score (CSAT) is common practice, but its success is not just about finding out what a customer thinks.
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