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Customer education is a vital part of the customer experience

Martech

“We’re focused on building the software platform that enables companies to build their own branded, customized customer education programs,” said Steve Cornwell, founder and CEO at Northpass. The idea for what became Northpass occurred to Cornwell around 2013 when he was working for a SaaS company.

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Marketing Automation 2014 Industry Overview: What the Surveys Tell Us

Customer Experience Matrix

Other than Raab Associates’ own VEST report , we’ve seen surveys of active buyers from Software Advice , usage figures based on direct observation from Mintigo and Venture Beat (using Datanyze) , and another broad-based survey from Pepper Global and Holger Shulze. But more interesting is that 77% come from somewhere else.

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Teradata Plans to Sell Its $200 Million Marketing Application Business. Any Takers?

Customer Experience Matrix

One bit of evidence: the Aprimo brand was dropped in 2013. This suggests that someone will purchase the Teradata systems and continue to sell them. The Aprimo group was dominant in the years immediately following the acquisition but control shifted back to the older Teradata team more recently. So what happens now?

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Why Are Businesses Using Email Marketing Automation?

Valasys

These emails guide customers through the sales funnel, providing them with tailored information and incentives to increase their likelihood of making a purchase. Gleanster’s “Q3 2013) These leads tend to make larger purchases than non- nurtured leads , resulting in increased revenue.

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102 Compelling Social Media and Online Marketing Stats and Facts for 2012 (and 2013)

Webbiquity

Social CRM is still confusing. Only 16% of companies say they currently have a social CRM system in place. 21% plan to implement such a system in the coming year, but another 17% “don’t know what a social CRM system is and why businesses need it.” Furthermore, half of all Google+ users are under 25 years old.

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Acquisitions Reshape the Marketing Automation Industry: Growth at the Bottom, Room in the Middle, Fog at the Top

Customer Experience Matrix

Room in the Middle: Marketo''s client count increased just 36% from mid-2012 to mid-2013 (although they’re projecting 54% revenue growth for 2013 vs. 2012). Of course, that integration is exactly why the enterprise vendors purchased all those marketing automation systems in the first place.

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PowerViews with Jim Dickie: Customer-centric is Key

ViewPoint

He began his career with IBM and Sterling Software and then went on to launch two successful software companies. Jim is also an author and often-requested keynote speaker at sales management, CRM and E-Business conferences. Jim has over 29 years of sales and marketing management experience.