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5 useful sources for capturing voice of the customer (VoC) data

Tomorrow People

Voice of the customer data represents the opinions, desires, demands and motivations of your target customers. It allows you to understand their needs better than anyone else, helping you develop customer-driven products (and come up with effective ways to communicate with them). The most valuable sources of VoC data for B2B marketers.

Opinions 156
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Why Direct Mail & Focus Groups Don’t Mix

The Point

Recently, a client sent us results of a focus group they had conducted, results that included an evaluation of direct mail concepts we’re developing for one of their products. This reminded me of an article (below) on direct mail and focus groups that I wrote more than 10 years ago.

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Maximizing Business Success: 5 Strategic Methods for Collecting Valuable Insights

Heinz Marketing

By Carly Bauer , Marketing Consultant at Heinz Marketing To form an effective strategy and stay competitive in today’s dynamic market landscape, one must have the ability to gather and leverage valuable insights that drive informed decision-making.

Business 115
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How to Use Different Types of Customer Data to Fine-Tune Your GTM Motion

SalesIntel

Utilizing personalized content and optimized channels, you’ll deliver messages that address their needs effectively. Competitive Advantage: Leveraging customer data effectively can provide a competitive edge by offering insights into emerging market trends and competitor weaknesses.

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Using Your Competitors’ Knowledge to Build Your Business

The Lead Agency

Conducting customer surveys, focus groups, or interviews aids in understanding consumer perceptions and preferences, providing valuable qualitative data. Online reputation management tools like Trustpilot or Yelp help gauge customer reviews and ratings, offering a glimpse into how businesses are perceived by their clientele.

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Make Each Dollar Count: How to Maximize Marketing Budget in 2024

Oktopost

By conducting thorough research on target markets, consumer preferences, and competitor strategies, CMOs can make more informed decisions and allocate resources effectively. Social Media Listening : Monitor social media platforms to gauge customer sentiments, opinions, and discussions related to your brand and industry.

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How to Develop Fresh Ideas for Your B2B Content Marketing Program

KoMarketing Associates

But having some challenges when it comes to creating effective and engaging content for B2B organizations doesn’t mean that your content should cover the same topics over and over. Bring in new writers, guest bloggers, freelancers, or people from other departments to write content that offers more varied perspectives and opinions.