Martech

MAY 6, 2024

While the focus of lead scoring is typically on identifying and prioritizing new leads, it can also be applied to existing customers to determine their level of engagement, satisfaction, and potential for upselling or cross-selling opportunities. Context) You head lead generation for a national B2B financial services firm.

Lead Ranking 113

Lead Ranking Lead Scoring Sales Qualified Leads Cross-Selling 113

Televerde

MAY 9, 2022

Most customers will remain loyal to your business if they have a positive customer service experience. Big data in customer service will help you retain your loyal customers, attract new customers, and offer a better experience than your competitors. Big data will track a customer’s journey so you can offer personalized service.

Service 117

Service Marketing & Strategy Cross-Selling Lead Scoring 117

Salesforce Marketing Cloud

APRIL 25, 2024

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

Work Management 52

Work Management Service Customer Satisfaction Lead Scoring 52

Televerde

JUNE 13, 2022

When interacting with customers, an agent’s job is filled with dozens of conflicting “must-dos” that ensure they offer the best customer service call center experience. How a Great Customer Service Call Center Experience Boosts Your Sales. 5 Ways to Improve the Customer Service Call Center Experience. Image from SuperOffice.

Service 119

Service Ideal Customer Profiles Customer Satisfaction Cross-Selling 119

Vidyard

SEPTEMBER 14, 2021

Financial services is an industry that’s on the brink of a new day. From customer service to new client contracts, everything is going digital—even selling. But in a market that’s been heavily reliant on in-person interactions to drive new business, making connections and nurturing clients can be hard in a virtual selling world.

Enterprise Management 139

Enterprise Management Work Management Marketing Management Sales Management 139

Madison Logic

MAY 15, 2024

Accounts continuing to interact with ABM content and messaging after the sale may be ripe for cross-sell or upsell activities, while those with a drop in engagement behavior might signal that they require more nurturing. A chart that compares upselling and cross-selling. Courtesy of Madison Logic.

Top of Funnel 52

Top of Funnel Cross-Selling Webinar Metrics Account Based Marketing 52

Salesforce Marketing Cloud

JUNE 8, 2022

Field service safety can drive revenue, while preventing injuries during on-site visits. As a field service leader, safety is No. Safety in field service is paramount and transcends industries,” said Shilpa Ramaswamy, senior director, product management, Salesforce Field Service. This can lead to new business.

Work Management 98

Work Management Service Cross-Selling Customer Satisfaction 98

Salesforce Marketing Cloud

NOVEMBER 16, 2023

Let’s take a few minutes to review the principles of great customer service operations — and what you can do right now to take your organization to the next level. Get the details What is customer service operations, and why is it important? Get the details What is customer service operations, and why is it important?

Work Management 72

Work Management Service Lead Scoring Lead Ranking 72

Salesforce Marketing Cloud

FEBRUARY 7, 2022

Leaders must ensure that service agents can provide the same level of service and personalization as customers receive from automated digital workflows. Even better: OOBO often results in opportunities to cross- and upsell. Service agents can cross-sell and upsell with OOBO.

Order 97

Order Ideal Customer Profiles Service Cross-Selling 97

Zoominfo

AUGUST 19, 2021

Data as a service, or DaaS, helps businesses solve this costly problem by hiring specialized providers whose sole focus is delivering accurate, insightful, and reliable business data, allowing leaders to focus on growing their business. DaaS is a suite of products and services that create an end-to-end data management platform.

Enterprise Management 100

Enterprise Management Work Management Marketing Management Lead Ranking 100

Marketing Insider Group

MAY 11, 2021

You may need to pull from historical data, demographic information, and firmographic characteristics. Analyze the data you’ve collected: Analyze your data for helpful information to help you form conclusions about your questions (i.e., Use this model for recommending relevant ads, products, and services to your audience.

Lead Ranking 351

Lead Ranking Analytics Marketing AI Marketing Budget 351

QuanticMind

AUGUST 29, 2023

Consumer trust plays a fundamental role in the financial services industry. The inherently personal nature of the products and services provided, coupled with their potential magnitude of impact, puts trust right at the center of the consumer relationship. billion to $30.02 That’s an increase of over 66%!

Trust Marketing 79

Trust Marketing Paid Search Agency Service Advertising Agencies 79

Salesforce Marketing Cloud

FEBRUARY 22, 2024

Working in field service is both rewarding and challenging. While you may find your current work to be fulfilling, it’s worth taking time to consider how you’ll prepare for growth throughout your field service career. The good news is that field service is a dynamic industry, which means new opportunities will continuously arise.

Work Management 52

Work Management Service Practices Tips 52

Spiralytics

APRIL 25, 2024

As B2B marketers leverage information to tailor their engagement strategies to resonate on a personal level with each customer. Behavioral Insights: Analyze customers to understand how different segments interact with your product and services. Because 72% of B2B SaaS customers expect personalization.

CRM 62

CRM Cross-Selling Paid Search Agency B2B Marketing 62

Seismic

JULY 15, 2019

Maximizing collaboration between lenders and treasury management and “treating all products and services as equals in pursuit of overall relationship profitability and deposits as a funding source” is imperative for commercial banks’ success in 2019. ” Only 27% of respondents answered in the top tier of 76-100%.

Cross-Selling 49

Cross-Selling Webinar Metrics Training CRM 49

Zoominfo

AUGUST 31, 2020

According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. Go-to-market plays : Upsell campaigns, Net Promoter Score campaigns, customer referral campaigns, loyalty program rollouts, and automated customer service surveys. Build Loyalty.

Marketing Management 264

Marketing Management Cross-Selling Ideal Customer Profiles Lead Ranking 264

Marketing Insider Group

OCTOBER 20, 2020

Webinars are a great way to inform, engage, and sell your brand to your audience. A successful webinar event needs to include a cross-promotional strategy so you can attract a wider audience. Through valuable content, you’re able to persuade your key audiences to convert and buy your products or services.

Webinar Metrics 344

Webinar Metrics B2B Thought Leadership Planning Sales Qualified Leads 344

ClickDimensions

DECEMBER 28, 2023

When sales and marketing teams aren’t on the same page, they may inadvertently convey conflicting information to potential and existing customers. Missed Cross-Selling and Upselling Opportunities Disconnected communication channels can lead to missed opportunities for cross-selling and upselling.

SMB 110

SMB Cross-Selling Buyer Personas Marketing Management 110

Adobe Experience Cloud Blog

AUGUST 24, 2016

If you’re not marketing additional products or services to existing customers, you’re missing out on low-hanging fruit. To thrive and succeed in today’s competitive environment, you need to incorporate cross-sell and upsell into your marketing strategy to reap the full benefits of your hard-won customers.

Cross-Selling 48

Cross-Selling Webinar Metrics Top of Funnel Lead Ranking 48

Tomorrow People

MAY 30, 2022

Make sure they’re informed by market trajectories, strategic goals, resource constraints—and most importantly—customer feedback. Reevaluate your organisation’s upselling and cross-selling strategies. You might be tempted to upsell or cross-sell to all of your existing customers, but this can severely backfire.

B2B Marketing 156

B2B Marketing Work Management Marketing Management Cross-Selling 156

Vision Edge Marketing

JANUARY 30, 2024

This ensures that your products and services remain relevant and competitive in the market. It encourages business leaders to never settle and to keep looking for ways to enhance products, services, and the overall customer experience. It often involves tactics like price adjustments, loyalty programs, and improving customer service.

Work Management 232

Work Management Marketing Management Marketing & Strategy Planning 232

Webbiquity

MAY 11, 2021

Although hiring an outside firm to conduct your efficiency audit gives you better results, there are some things you can and should do on your own before turning information over to your researcher. According to a survey by PWC, 70% of people care most about speed , convenience, and good customer service. Create a Framework.

Efficiency 297

Efficiency Paid Search Agency Companies B2B 297

ATAK Interactive

JULY 29, 2019

These improvements work toward higher levels of customer service satisfaction. As a company grows, the company will need more staff, a more significant number of services must be in place, and business activities increase. How ERP Enhances Customer Service. Customer Service Improvement with Streamlined Backend Processes.

Enterprise Management 78

Enterprise Management Work Management Marketing Management Service 78

B2B Marketing Traction

APRIL 21, 2015

Everyone wants to sell their technology services and products to CIOs, but many CIOs are expert at avoiding solicitations. Therefore, a CIO’s decision to purchase your product or service is not made lightly. It is often a lengthy process, requiring a lot of information. They want to keep their job.

Peer-to-peer 100

Peer-to-peer Planning Marketing Management Cross-Selling 100

ANNUITAS

AUGUST 19, 2022

This new organizational model represents a complete rethink of traditional B2B sales, marketing and customer service roles, with blended teams, organized around stewardship of customer journey phases. Closing Gaps Between Sales, Marketing and Customer Service – Pre-Sale and Post-Sale. Thus, alignment is more critical than ever.

Lead Ranking 130

Lead Ranking Paid Search Agency SIC Research 130

Act-On

NOVEMBER 15, 2023

And a by-product of that alignment is information sharing. Are you retaining more of your customers, and equally important, are you cross-selling more relevant products and services? Marketing plays an important role in ensuring the content and tools are used in a way that is relevant to each unique selling situation.

Sales Cycle 228

Sales Cycle Practices Marketing Automation Services Buyer Personas 228

Zoominfo

MAY 20, 2021

These early-stage emails should provide more information about your product or service. Email can also be used to familiarize customers with your product and services by sharing content such as blogs or case studies. This information can help you make strategic decisions about how you should sell to this segment and.

Email Marketing 264

Email Marketing Enterprise Management CTR Webinar Metrics 264

Lead Forensics

APRIL 11, 2024

Lead Forensics is a powerful lead generation tool designed to reveal the identity and contact information of your unknown website visitors. By tracking IP addresses you can see who has visited your website, but more specifically the products and service pages they are interested in. This will make your efforts far more effective.

Work Management 52

Work Management Marketing Management Software Sales Qualified Leads 52

Lead Forensics

APRIL 11, 2024

While data can sometimes look a little overwhelming, with Lead Forensics your core information is presented in a simple yet effective way, on a sleek easy-to-use interface that allows you to delve deeper for more insight into your prospects That aside, how can you benefit from Lead Forensics’ software?

Work Management 52

Work Management Marketing Management Software Sales Qualified Leads 52

Zoominfo

MARCH 9, 2021

Demand generation is the process of building awareness and interest in a brand’s products and services. Marketing teams work in a cross-functional capacity to develop ongoing, omni-channel strategies that utilize a portfolio of tactics to connect value propositions to the right audience. What is Demand Generation?

Demand Generation Agencies 225

Demand Generation Agencies Demand Generation Top of Funnel Demand 225

Salesforce Marketing Cloud

JULY 19, 2023

Table of contents What is AI in customer service? What are the benefits of AI in customer service? ” With budgets in flux and customers expecting more, service teams are constantly figuring out how to answer an important question: how do you actually do more with less? The answer is AI in customer service.

Marketing AI 52

Marketing AI Work Management Marketing Management Service 52

SalesIntel

MAY 13, 2024

This article will dig into the nuances of B2B selling , comparing it with business-to-consumer (B2C) sales, discussing its importance, addressing common challenges, and outlining strategies to enhance the sales journey. What is B2B Selling Experience? Customer Relationships: In B2B sales, the emphasis is on building relationships.

B2B Sales 52

B2B Sales Enterprise Management Work Management Marketing Management 52

Salesforce Marketing Cloud

JUNE 14, 2023

Let’s face it: Hard sells and flashy demos can be effective ways to close. Today’s buyers come to the sales process more informed than ever, looking for in-depth information specific to their needs. But when you talk about the higher-upfront-cost option, she crosses her arms and looks away. But not always.

Work Management 95

Work Management Cross-Selling Marketing Management Marketing & Strategy 95

seo.co

MARCH 3, 2021

Selling Search Engine Optimization (SEO) services to local businesses isn’t that complicated, but it’s also not like shooting fish in a barrel. Small businesses in the United States spend $497 each month on SEO services, and companies around the world spend more than $65B on SEO per annum. Prep Before Selling SEO.

Paid Search Agency 52

Paid Search Agency Advertising Agencies Enterprise Management Work Management 52

Optinmonster

MARCH 22, 2023

In Marketing Metrics , the authors say: “The probability of selling to a new prospect is 5-20%. The probability of selling to an existing customer is 60-70%.” Upselling is a sales strategy in which a business offers customers an upgraded or additional product or service that complements or enhances their original purchase.

Examples 124

Examples Tips Cross-Selling Bundling 124

ATAK Interactive

JULY 29, 2019

These improvements work toward higher levels of customer service satisfaction. As a company grows, the company will need more staff, a more significant number of services must be in place, and business activities increase. How ERP Enhances Customer Service. Customer Service Improvement with Streamlined Backend Processes.

Enterprise Management 60

Enterprise Management Work Management Marketing Management Service 60

Martech

MAY 15, 2024

A: Echo AI came onto a radar screen because we were looking for AI-driven consumer insight platforms that can help marketing, sales and customer service teams optimize and become more efficient. Lift & Learn enables you to have that information at your fingertips in the store. Can you explain what was of interest there?

Marketing AI 103

Marketing AI Advertising Agencies Paid Search Agency Startups 103