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How Customer Service can Devastate Your Social Media Plans

Convince & Convert

Peter points out that a PR stunt for the sake of a PR stunt is pointless. ” If you could do a Skype call with any living person, who would it be? Social Pros Podcast brand communities customer service digital marketing public relations social customer service social media customer service Social Pros'

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Twitter and Customer Service - Potential PR Nightmare

Anything Goes Marketing

Twitter is a community and you may find that other customers may respond for you which is typically more powerful then having someone from your company respond. Valeria Maltoni wrote a blog post on her experiences with Skype. She had an issue using Skype on an important family call on Christmas and tried to get it resolved.

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Using Social Media to Win Hearts in Financial Services

Convince & Convert

” Navy Federal has an almost built-in community – the military community – so Michael’s team’s main goal is to just engage with that community in the online sphere. That way members are always connected to the community as a whole. Be a leader.” CEO of J Crew, Mickey Drexler.

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How to Maintain Your Brand’s Authentic Voice

Convince & Convert

”Being able to get the marketing angle, the customer relations angle, and then also the PR angle, being able to blend all those together is a beautiful thing when you’ve got people who work together so well,” Brooks says. If you could do a Skype call with any living person, who might that be and why?

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Being Loud About 3M’s Quiet but Powerful Innovations

Convince & Convert

“I am not a community manager.” ” Right now, there are three different worlds: marketing and sales, PR communications, and IT. .” If you could do a Skype call with any living person, who might that be and why? ” His new blog at GregGerik.com aims to take advantage of that new paradigm.

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Forget Best Practices – Get 100,000+ Likes with Your Genuine Voice

Convince & Convert

100% of the proceeds from the sales of the book go to the Chief Oliver Foundation , which is dedicated to helping victims of sexual assault heal and to aid community children’s programs. Chinese PR group BlueFocus Communications acquired 5-year-old social media agency We Are Social last week for $30 million.

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How H&R Block Activated 90,000 Seasonal Tax Pros in Social Media

Convince & Convert

Back when he was working in PR at Intuit, he joined Facebook and Twitter for his own personal use, and before he knew it, Intuit was saying, “From a brand perspective, we should start using this to communicate.” If you could do a Skype call with any living person, who might that be and why? Scott is an early adopter.