Improve Your eCommerce Experience with These CX Metrics
Marketing Insider Group
OCTOBER 25, 2021
If you’re going to measure your CX metrics, it makes sense to know how satisfied your customers are with your products and/or services. CSAT allows you to measure customer satisfaction based on a very straightforward question: How would you rate your overall satisfaction with the [goods/services] you received? Customer Churn Rate.
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