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KoMarketing Associates

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Report: Marketers Use 8+ Channels to Build Customer Relationships

KoMarketing Associates

Marketers are constantly working to maintain relationships with customers, and new research suggests that they are using a wide array of channels, such as email, to reach out to them on a regular basis. Nearly 100 percent of respondents said that they are using a customer relationship management system in their role.

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Report: Customers Challenge Marketers to Deliver Omni-Channel Experiences

KoMarketing Associates

Marketers are connecting with their customers and prospects in multiple ways today, but is one method of contact more effective than others? Customers are defining which channel is important at different stages of their journey. B2B Marketers and the Customer Experience.

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44% of Marketers Now Cite Social Media As Their Top Marketing Channel

KoMarketing Associates

As marketers look for new ways to connect with their customers and prospects, new research indicates that social media marketing has grown in importance as a marketing channel. The majority of marketers said it has been their most effective channel for acquiring new customers over the past year.

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52% of Digital Marketers Solely Focused on Reach Rather Than ROI

KoMarketing Associates

Digital marketers are now using a wide range of channels to reach their target audience. However, new research indicates that they are finding it challenging to measure the return-on-investment (ROI) of channels, such as email, social media marketing , and search.

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Survey: Nearly Half of Marketers Using AI to Boost Overall Marketing Efforts

KoMarketing Associates

However, new research suggests that they want to do so in order to boost creativity and personalize the customer experience. In general, 85% of marketers say that they would still like to personalize content and create more individual experiences through digital channels, and AI could help with this.

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80% of Marketers Believe Their Customers Care About Personalization

KoMarketing Associates

As more marketers turn to customization to provide a more robust customer experience (CX), new research suggests that they are also becoming increasingly aware of the demand for more personalization. To date, most marketers (34%) claim that they have between three and four channels personalized for the sake of the customer experience.

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Report: Most Marketers Struggling to Find Multi-Channel Strategy Success

KoMarketing Associates

It’s becoming more important than ever before for marketers to connect with customers and prospects across multiple channels. However, new research indicates that many are failing to achieve the objectives associated with utilizing existing multi-channel strategies. Balancing Paid and Unpaid Marketing Channel Investments.