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Anything Goes Marketing

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Twitter and Customer Service - Potential PR Nightmare

Anything Goes Marketing

Your company may have just started down the path of using Twitter as another communication channel. (If The question that you may be grappling with is this: How should Twitter be used for customer service? If you notice, it's recommended that all customer blog posts be followed up on. Now back to our story).

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Customer Service at its Best: Wind Mobile

Anything Goes Marketing

For someone who lives and breaths customer service as part of my profession I am very critical with companies I deal with as I have a high expectation on the type of service I should receive. I’ve finally found a company that does a fantastic job at servicing its customers across many channels and you know I have to blog about it.

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Lead Nurturing - How to track ROI?

Anything Goes Marketing

To keep it simple, I look at it as a way of keeping your company top of mind to your potential customers or existing customers who are qualified but not yet ready to buy. The other shift I've seen is to use multiple channels as part of a well laid out plan.

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Tips on Using Twitter to Boost Your Marketing Efforts

Anything Goes Marketing

If you’re looking to make your company seem more real to prospects and customers, Twitter is perfect for this. Doing this in real time helps employees, customers and prospects feel like they are right there with you. We typically use query strings to track other channels as well as paid search and banner ads. It’s that easy.

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Email Marketing Metrics You Should be Tracking

Anything Goes Marketing

I found some extremely interesting data that I will discuss in future posts but what interested me more was what I believe is missing based on what I discuss with my customers on a day to day basis. Multi-channel Metrics. It would be very helpful to see which channels combined with email were the most successful in certain situations.

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B2B Marketing Trends From Eloqua Experience 09 Via Twitter

Anything Goes Marketing

jocebrown : It's the people and process not the technology that is stalling sophisticated nurturing and scoring - Laura Ramos #EE09 lauraramos : #EE09: Omniture organization looks like: Audience Program Mgmt, Offer Development, Channel Execution, and Marketing Operations supports all. Marketing automation experience will be key.

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How do Marketers Measure Online Marketing?

Anything Goes Marketing

According to a Penton Media Custom Research study commissioned by PROMO Magazine , click-throughs and response rates are still mostly used to measure the success of marketing campaigns. While there is a big push these days to get to the true ROI of your online marketing campaigns, we don't seem to be there yet. for every dollar spent in 2008.