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Brand Advocates vs Brand Adversaries – it’s a Very Thin Line!

Buzz Marketing for Technology

I see this in my travels talking to Avaya customers about how social media can be integrated into their contact center. I like to say I never read a Social Media case study that was titled “We Ignored this Tweet and everything was Great!” Related posts: Social Customer Support: AT&T is doing it Right!

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Generating a Buyer Persona with Facebook Advertising

Buzz Marketing for Technology

Let me know if you have tries this and how it worked out for you – who knows you might even be a case study in my upcoming book! Tags: Advertising Crowdsourcing Facebook Marketing Social Media Social Networking Strategy behavioral targeting. Frankly that’s buyer persona gold for free from your Facebook Ad campaign.

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How to Make Social Proof Work Online

Writing on the Web

Research studies show that some ratings and reviews will influence more than others: This report is taken from Dr. Susan Weinschenk’s book Neuro Web Design: What Makes Them Click : We are most influenced when we know the person and the person is telling a story. Related posts: Phony Testimonials and Dumb Social Proof.

Ning 100
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(Almost) 100 (of the) Best Social Media Marketing Blog Posts and Articles of 2009

Webbiquity

Social media marketing activity exploded in 2009, and so did coverage of these practices. Every social media consultant , corporate marketer and PR professional was challenged to keep up with the latest writing on the topic. Social Media Ad Metrics Definitions (PDF) by The Interactive Advertising Bureau (IAB). Ryan Walker.

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Book Review: Social Media Marketing – An Hour a Day

Webbiquity

Evans also makes an incredibly strong case for social media participation: “Your customers are already talking about you. The fact that you aren’t participating is your implicit endorsement of whatever it is that they are saying…You cannot choose whether or not your customers will see you on the social web.

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11 B2B Marketing Predictions for 2011

Buzz Marketing for Technology

2% of fans return to a fan page and in some cases it’s more like.02% I did a Reputation study on this topic two years ago and it proved how many companies lack the infrastructure then – we have come a long way since but do you really have a process to react quickly? NFO is the new SEO – that’s News Feed Optimization on Facebook.

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Intranet Blog :: E-mail fatigue

Buzz Marketing for Technology

Case Studies. A new study on e-mail suggests that e-mail has become a hindrance to many organizations. The study culminates a great deal of analysis including a survey of more than 1000 e-mail managers (mostly IT managers and executives, and records and document management specialists). Other study findings: Ã?