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How Social Media Is Transforming the Customer Experience

Oktopost

What you’re probably not doing is using social media data to find out and understand the person you are trying to engage with and their business situation at the time. And how can social media transform the customer experience? Social Selling is Just Selling. Phone call, email, LinkedIn? And that is okay.

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What to Leave Behind and What to Adopt in 2020 | Taking Stock of Your Marketing Strategy

Adobe Experience Cloud Blog

Email marketing, content strategy, customer conversion, brand philanthropy, and social media – check out five high-level strategies to improve each of these marketing functions. . Leave behind: Broadcasting Your Contributions to Causes. SOCIAL MEDIA. Leave behind: Social Media as a Place to Pitch.

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3 Key Takeaways from Social Media Marketing World

Adobe Experience Cloud Blog

Author: Lisa Marcyes Last week, I was in sunny San Diego for Social Media Marketing World, where I had the opportunity to attend several amazing breakout sessions, hear from industry thought leaders, and meet incredible visionaries from the social media field. You can broadcast simultaneously via multiple devices.

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The Secret Life of a Social Media Manager

Adobe Experience Cloud Blog

Author: Shanna Cook Have you “liked” all of your Social Media Manager’s posts today? Because today is officially Social Media Day! June 30, 2015 marks the 6 th annual global celebration of social media’s impact on global communications and the contributions that social has made to our lives.

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3 Social Media Marketing Mistakes You Might Be Making and How to Avoid Them

Adobe Experience Cloud Blog

Author: Lisa Marcyes If you stop and think about it, social media is now a constant in almost every aspect of our lives—work, politics, breaking news, keeping in touch with friends, you name it. In fact, the growth in global social media users is continuing to climb, with over 76% of internet-using U.S.

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3 Ways B2B Brands Can Be More Human

Oktopost

In our fifth episode of Oktopost’s original discussion series, “The Globalization of Social Media”, Colin Day , Oktopost ’s Managing Director EMEA hosts B2B marketing legend, Steve Lucas , former CEO of Marketo , an Adobe company and current CEO of iCIMS. With him is Susan Vitale , CMO of iCIMS. Stay tuned for our next episode.

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Why Social Media is Like Improv Comedy

Adobe Experience Cloud Blog

I have 10 years of experience performing improv comedy with ComedySportz , and I have found that many of the skills you learn when taking improv classes can be directly applied to social media marketing. We’ve all seen what happens when brands get defensive and don’t practice the “Yes, and…” skill in social media.