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Flip yourself into leadership with exponential growth publishing

Biznology

Giant digital platforms push entire industries into downhill slides, with Amazon ’s advances triggering new waves of bankruptcies and fears. Examples of today’s disruption opportunity: the middle class decline. The middle class is another example. Next article: Connected Consumption is the new Customer Experience (CX).

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Who thinks you’re customer-driven, you or your customers?

Martech

Round up 10 marketing executives and ask them if they consider themselves customer-driven. I would bet that nine out of 10 would say yes, and the other person would explain that they focus on other things which eventually benefit the customer. However, who is validating all of this customer focus? Ask the customer.

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RENAULT Selects Reputation as Global Partner for Reputation Experience Management

Nuvi

Company secures global partnership with RENAULT as the platform of choice for Voice of the Customer and online reputation. We are delighted to welcome RENAULT to Reputation’s ever-growing customer base,” said Anthony Gaskell, Managing Director for EMEA. About Reputation.

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Nine brands innovating customer-centric retailing today

ClickZ

30-sec summary: Most customer-centric retailers today are still defined by their likeability, friendliness, and individualized engagement with their customers across different channels. Being customer-centric is not only about having a “think digital-first” mindset. What defines the success of customer-centric companies?

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Families of devices multiply publisher’s powers to control the world

Biznology

Customers are taken to a corporate-first future where vendors run the world and capture its wealth. For example, a teacher could take a class on a digital visit to New York’s Museum of Natural History. The class would not see anyone there except each other. Lesson for leaders. The rise to prosperity.

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Do You Have a Traditional Call Center, or an Intelligent Contact Center?

Aberdeen

Changes in customer behavior and expectations have created tectonic shifts for businesses. Innovative firms such as Amazon, Uber and Airbnb have transformed their respective industries through efficiency and customer-centricity. Those KPIs reflect the ability to meet and exceed customer needs and drive operational efficiency.

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Turning Empowered Customers into Brand Enthusiasts: A Case for Customer-Centric Corporate Strategy

Aberdeen

Customer experience standards set by e-commerce giants like Amazon and eBay necessitate the enhancement of order fulfillment processes to ensure customer satisfaction and increase loyalty. Most companies now have a need for omni-channel order management capabilities. Visibility drives omni-channel success.