article thumbnail

Customer Acquisition vs. Customer Retention: What Should You Focus On?

SmartBug Media

This particular question came up often and has continued to come up frequently: “What should my efforts, both marketing and business in general, be focused on when it comes to customer acquisition versus customer retention?”. Customer Acquisition Drives Growth. You will always have customer churn.

article thumbnail

Deepening B2B customer relationships with “the funnel beyond the funnel”

Biznology

I’ve long observed that B2B marketers focus too much on lead generation, and not enough on current customer expansion and retention, which is, after all, where the bulk of profits lie. When asked, the typical B2B marketer will say that 80-85% of their effort goes to customer acquisition. This is a mistake. this opportunity?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

40 Marketing KPIs Your Team Needs to Track

Zoominfo

Although the company budget affects all departments, these specific KPIs pertain to marketing teams (and therefore sales, too): Customer acquisition cost (CAC) or Cost per acquisition (CPA) Return on investment (ROI) Return on ad spend (ROAS) Cost per click (CPC) — advertisement Marketing spend per customer.

article thumbnail

Customer Acquisition vs. Customer Retention: What Should You Focus On?

SmartBug Media

This particular question came up often and has continued to come up frequently: “What should my efforts, both marketing and business in general, be focused on when it comes to customer acquisition versus customer retention?”. Customer Acquisition Drives Growth. You will always have customer churn.

article thumbnail

Is Your B2B Marketing Working? These 10 Metrics May Hold the Answer

Marketri

They mostly focus on lead generation (a top objective for many B2B companies), but they’re also high-level indicators of how well your marketing is contributing to your business goals. Using A/B testing is a great way to continually optimize conversions and keep that rate trending up.

article thumbnail

Product-Led Growth: The Strategy Everyone Is Watching

Heinz Marketing

Because ease of use is a primary tenet of product-led growth, acquisition and the point of activation can widen. What is your churn rate? A high churn rate signals there’s a hiccup with your product that customers can’t overcome. Keeping your churn rate low is key for product-led growth. Acquisition.

Product 110
article thumbnail

Content Marketing KPIs for Your Content Strategy

ClearVoice

When designing a revenue KPI, you need to establish a concrete link between your content and the revenue it helps generate. For example, you wouldn’t want to lump revenue generated by sales staff with money you get from an e-commerce portal. For instance, you could create a KPI that measures the leads created by a gated e-book.