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Social media ROI sucks! (Or, you can prove anything if you send out a survey)

ViewPoint

Social distribution of content and messages isn’t considered all that effective in providing business value to companies, according to a recent analysis by Forrester Research. In last place: Facebook, whose problem (according to Forrester VP and principal analyst Nate Elliott) is poor targeting and static-image ad units.

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Use Buyer Persona Research To Improve B2B Customer Experience

Tony Zambito

Recent research by SiriusDecisions found that for 80% of B2B buyers surveyed, customer experience counted as the top significant reason why they chose to work with a specific provider over another. With as much as 61% of those surveyed indicating they would not recommend their providers.

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When You Need Research to Be in the Know and How to Do It

Vision Edge Marketing

For Motion Computing who produced advanced mobile-enabled technologies to adapt productivity solutions to the way people work, focused on driving innovation based on the market and customer’s needs. They felt direct market input was vital to the company’s understanding of feature sets and functionality priorities.

Research 101
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6 Steps to Understand and Connect With Your Audience

Martech Advisor

Advertising is deeply intricate — both marketers and consumers have more data, channels, and technologies to choose from than ever before. Unfortunately, most marketers don't know how their customers feel about advertising, according to Forrester. And it's vital that advertisers personalize messaging.

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8 Affordable and Scalable Lead Generation Strategies

PureB2B

According to a Forrester survey , 44 percent of online customers think live chat is one of the essential things a website can offer. Use both Digital and Direct Marketing. Interactive chat is an excellent method to engage your visitors once they reach your website.

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8 Affordable and Scalable Lead Generation Strategies

PureB2B

According to a Forrester survey , 44 percent of online customers think live chat is one of the essential things a website can offer. Use both Digital and Direct Marketing. Interactive chat is an excellent method to engage your visitors once they reach your website.

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Show Me the Numbers: Hard Data on Internet Use and Media Spend

Customer Experience Matrix

By contrast, the Pew Internet & American Life Project Survey in December 2008 found only 35% of adult online Americans had a social media profile. The MPA bases this on Deloitte's State of the Media Democracy Survey , which unfortunately I couldn't find posted. Where are marketers moving their budgets? for TV and 10.2%

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