Remove organic persona
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Buyer Interaction Shapes Buyer Experience Design

Tony Zambito

Image via Wikipedia.   Many of today’s modern movements related to experience design, social media, and digital engagement have in their DNA at least a molecule of interactionist theory.    These drivers making buyer experience orientation on the part of B2B organizations an important new core competency. 

Design 100
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Are Your Lead Generation Tactics Targeting The Wrong Buyer? 4 Steps You Can Take.

Tony Zambito

Target (Photo credit: Wikipedia). A problem facing organizations today is getting a handle on who to target and where to target. Quantitatively, we are seeing through various studies and reports that buyers are engaged in the buying process differently. I am a big baseball fan and a one-time want to be pitcher.

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The 4 B’s of Buyer Experience Innovation (2nd Rendition)

Tony Zambito

Image via Wikipedia. Many executives, in particular those of B2B and service oriented organizations, are faced with the challenge of having to rethink how to succeed in today’s digital age.    Such a composition can be written and designed when executives can harmonize around the 4 B’s of Buyer Experience Innovation. 

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Reinvent B2B Sales With Buyer Personas

Tony Zambito

Image via Wikipedia.   Professionals in B2B Sales must feel like they under assault from the constant dire predictions of outright dissolution in organizations as well as the constant pressure to squeeze more revenue out of the pipeline.    My thought here is very different than the conventional purchasing department. 

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Use Buyer Personas to Segment by Buying Behavior

Tony Zambito

Image via Wikipedia.   This may have been just fine – that is – until buyers have become fairly self-directed in the buying process as well as enabled by the Internet and social technologies.    Here is where buyer persona development can be of help. 

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Buyer Experience Innovation: 5 Management Principles

Tony Zambito

Image via Wikipedia.   This new business landscape is propelling organizations, especially in B2B, to begin thinking about how to create a rewarding buyer experience that fosters engagement and long-term loyalty.  Experience knowledge is integrated into the DNA of the organization 5.

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Macro Trends Transforming the Buyer Experience

Tony Zambito

Image via Wikipedia.     Putting pressure on B2B leaders to adopt a buyer experience design orientation of their marketing, sales, and support capabilities.    Undoubtedly, SaaS architecture is proving to be an enabling technology for marketing and sales processes

Trends 100