Remove CRM Remove Custom Publishing Remove Document Remove Training
article thumbnail

Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

They understand your product or service and know how to quickly address common customer issues and questions. They can turn sour customer interactions into positive ones, and are a great mentor for junior staff. Without their knowledge and expertise, you put customer satisfaction at risk. How much of it is duplicative?

article thumbnail

How To Evaluate an Online Video Platform

Vidyard

How to Write a Requirements Document 3.1 Requirements Document Template 3.2 What to Include in a Requirements Document 4. The best part of using an online video platform for sales is having a direct correlation to revenue by integrating view data with your CRM. P is for Publish. A Tool to Help You 3.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to do lead management that improves conversion

markempa

Also, marketers see generating high-quality leads as their number one business challenge according to The 2017 State of Digital Marketing Report published by DemandWave. Source: 2017 State of Digital Marketing Report published by DemandWave. Sending leads to sales based on behavioral lead scoring alone and not customer profile fit.

article thumbnail

Marketo’s August releases: A manager’s guide

Martech

A forms permissions capability aimed at ensuring forms are properly reviewed and limiting who has permission to publishing/updating. A slew of Dynamic Chat features that improve customer experience and make chat more useful. An insufficiently trained user releases an updated form before it’s been reviewed. Get MarTech!

Marketo 88
article thumbnail

The Definitive List of Black Friday, Cyber Monday & Holiday Season SaaS Deals

SendX

There is no better option for product optimisation than solving real customer problems. Setting up custom application forms 3. Valid for Cyber Monday 17) StoryChief - Create, Publish, Analyze Stats and manage your stories in one place with StoryChief! Deal - Buy cux.io Setting up the interviewing process 2.

article thumbnail

How Weber put their customers in the spotlight by scaling user-generated video

Martech

Frédéric Collard, Weber’s Ecommerce and CRM Manager for their EMEA Hub South division was setting the scene for Weber’s implementation of Teester, a platform that enables clients to scale user-generated video production and distribution via automation. The process was extremely simple for us and our customers.

article thumbnail

How to Evaluate an Online Video Platform

Vidyard

How to Write a Requirements Document 3.1 Requirements Document Template 3.2 What to Include in a Requirements Document 4. The best part of using an online video platform for sales is having a direct correlation to revenue by integrating view data with your CRM. How to Find the Best Video Platform 2.1 A Tool to Help You 3.