Companies FAQ Social Networks Word of Mouth 
Navigate the Channel
JANUARY 8, 2024
Companies making use of customer behavior analytics are likely to have sales significantly above their competitors, are more likely to retain customers, and are more likely to outperform competitors in making sales to existing customers. This connection can drive brand loyalty and word-of-mouth marketing.
Convince & Convert
MAY 11, 2010
I also like to look at search data, both the searches that people are conducting about your company on Google ( use this free keyword tool ), (insert Google keyword tool screen shot) and the searches conducted on your Web site (assuming you have a search function). Or, you could survey Web site visitors, gathering data in real-time.
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Convince & Convert
MARCH 28, 2012
What if we took it to another level and gamified customers’ live call interactions with CSRs (customer service reps) to help palliate customers’ on hold experience, as well as allow companies to benefit and receive a cost savings? gamers ages 10 to 65, play games on social networks or casual game websites.
Convince & Convert
MARCH 28, 2012
What if we took it to another level and gamified customers’ live call interactions with CSRs (customer service reps) to help palliate customers’ on hold experience, as well as allow companies to benefit and receive a cost savings? gamers ages 10 to 65, play games on social networks or casual game websites.
Ambal's Amusings
JANUARY 31, 2011
Jonathan Kantor is the principal and founder of The Appum Group, " The White Paper Company ", and has been producing commercial white papers for the past 11 years. He’s given me excellent Word of Mouth references. Gordon Graham's White Paper FAQs. "Discovering the Power of Twitter and Adobe TweetDeck.”
Ambal's Amusings
DECEMBER 3, 2009
Jonathan Kantor is the principal and founder of The Appum Group, " The White Paper Company ", and has been producing commercial white papers for the past 11 years. He’s given me excellent Word of Mouth references. Gordon Graham's White Paper FAQs. "Discovering the Power of Twitter and Adobe TweetDeck.”
Convince & Convert
JULY 28, 2010
When I discuss this concept with companies, however, too often I hear something in the realm of “we don’t know what to provide our customers that would be helpful.&# This is the strategy of creating a Social FAQ. Try to return something to your own company. Have them document EVERY question they receive.
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