Chris Koch

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Why Can’t Companies Be More Like the Iroquois?

Chris Koch

Each tribe has the freedom to govern itself, yet there is a Grand Council of 56 (that number has never changed) Hoyenah (chiefs) or Sachems that confers about issues that concern the league as a whole. Why Can’t Companies Do This? So the obvious question becomes, why can’t companies cooperate like this? This has got to stop.

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What Pisses off the Man Who is the Face of 3D Printing

Chris Koch

MakerBot , a manufacturer of desktop 3D printers priced at the level of a decent laptop, is the best known of companies producing a product that has already been raised to PC-level stature in terms of its potential impact on business and society. As he demonstrated at the conference, Pettis hasn’t lost his passion for education.

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Want proof that the C-suite is into social media? Here it is.

Chris Koch

There are two rivers of content at conferences. One is the river of planned content—the conference theme, the presentations, etc.; We just wrapped up our ITSMA Annual Marketing Conference this week and the strongest current driving the river of conversation was social media.

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How to use social media for B2B

Chris Koch

First, here’s what we do as part of monitoring: Track conversations about your company. You need to know what’s being said about your company online. Trouble is, we’re finding in our research that most companies stop here. Pretty obvious, right? There’s much more that we should and could be doing with monitoring.

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Is the era of PR over?

Chris Koch

Among the many interesting ideas thrown around at ITSMA’s annual conference this week was that the era of PR is over. Unless the company they work for is a startup or otherwise desperate for attention, these people tend to be ground down by the risk management aspect of their jobs over time. As in dead. Don’t do it anymore.

PR 100
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There is only one objective in social media: create learning networks

Chris Koch

In the course of hundreds of interviews with companies over my career, the “yes but we’re different” mantra was a familiar refrain. There is only one objective in social media and it is common across all companies—even across the infamous divide between B2B and B2C: Create learning networks. Not in our businesses, though.

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16 best practices for creating customer councils

Chris Koch

Consider an external company as a co-sponsor to bring fresh perspective (and to share the workload). Integrate the council into other activities, such as conferences, social media, and reference programs. Create a reliable content output stream to keep customers engaged and coming back. What would you change on this list?