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The Ultimate B2B Marketing Glossary

Envy

Churn rate. When customers cancel subscriptions or stop buying from your company, they've churned. The Churn rate is the percentage of total customers who churn, and you'll track the churn rate to calculate overall CLTV and refine your marketing to retain these clients. Open Rate (OR).

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Driving growth through data: Optimizing the retention stage

Martech

Engagement data (email open rates, social media engagement, etc.) This can lead to increased customer engagement and loyalty. This can lead to increased engagement and loyalty. AI-powered communication and personalized experiences can increase customer satisfaction and loyalty, leading to increased retention rates.

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Holistic Email Metrics Matrix: Are You Seeing the Whole Picture?

Litmus

Using the wrong metric to measure success, like unwisely using open rates to determine a winning subject line. Clicks and click-through rate. Conversions and conversion rate. Lead generation. What about the open rate? Lead generation. What about the open rate? Opens and open rate.

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The Ultimate Email Checklist: 29 Things to Check Before You Send

Litmus

Broken emails lead to a poor subscriber experience; they have the potential to damage your brand and significantly drive down the performance of your emails. Conversion rate (CVR). Email read rate/read time. Spam complaint rate. Churn rate. With email client updates happening an average of every 1.2

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10 Marketing Automation Mistakes You Might Be Making (And How to Avoid Them)

BenchmarkONE

Generating Low-Quality Leads. But buying such databases is actually a very poor source of leads; it’s a classic marketing automation mistake. . Avoid ridiculously low click and open rates by compiling your own mailing lists. It can be easy to think an email campaign is working because you’re getting a high open-rate.

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6 Ways to Improve B2B Engagement Metrics and Close Deals

Oktopost

Churn rate: This measures the percentage of customers who stop doing business with a company over a given period. CTR (click-through rate): This measures the percentage of people who click on a link out of the total number of people who see it. Why is B2B engagement so important?

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3 Steps to Reduce Churn and Increase Revenue

Adobe Experience Cloud Blog

Author: Rick Siegfried Customer churn, or churn rate, refers to the pace at which customers leave your company in a given period. The ideal churn rate would obviously be 0% (i.e. Goals that lead to revenue growth for marketing do not look the same as those goals for sales, for example.