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3 Change Management Tips To Keep Service Agents Agile

Salesforce Marketing Cloud

Service companies have been wracked by change over the past couple years. The ability to manage sweeping change has never been more crucial and businesses are becoming more proactive on this front. This is where change management best practices come into play. But what exactly is change management?

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95% Say They Would Recommend Sana Commerce on Gartner® Peer Insights ™

Sana Commerce

Celebrating success: diving into insights Sana Commerce proudly announces its recognition as an Aspiring Vendor in the 2023 Gartner ® Peer Insights Voice of the Customer for Digital Commerce. “While we celebrate this recognition in the Gartner report, for us, it doesn’t stop there. and/or its affiliates in the U.S.

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What does the future hold for genAI? The Gartner Hype Cycle

Martech

It’s no surprise to anyone that generative AI and the foundational models that support it are currently to be found at the very summit of what Gartner calls “the peak of inflated expectations” in the latest iteration of the “Gartner Hype Cycle for Artificial Intelligence.” Image courtesy of Gartner.

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What is Data as a Service (DaaS)?

Zoominfo

Data is the foundation of business in the 21st century. But as the velocity, volume, and variety of data increases, even the most advanced enterprises are struggling with inaccurate data that doesn’t provide actionable insights. Choosing a DaaS provider is a critical decision for any business. Get a Demo What is DaaS?

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Enterprise IT remains bright amid gloomy tech spending forecast

Martech

Gartner has cut its forecast for growth in worldwide IT spending by more than 50% from just a few months ago. However, enterprise spending on software and services is expected to remain strong. It’s good to see businesses remain committed to long-term goals even as the economic picture worsens. Why we care.

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Seven Ways B2B Tech Buying Behavior is Changing [Research]

Webbiquity

Marketers who understand how these behaviors are evolving can set up their companies for success in the coming decade. Those who don’t risk misallocating marketing budgets by focusing on the wrong tactics. Buyers now consistently rely on five top sources of information–yet vendors typically concentrate on only two of these.

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How Sustainable Is Your Field Service Business? Your Customers Want To Know

Salesforce Marketing Cloud

Field service business leaders have a fantastic opportunity to grow business through their sustainability initiatives, as more companies seek to reduce their carbon footprint. Getting support from stakeholders on real sustainability initiatives is still a top challenge for field service organizations.