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Nine brands innovating customer-centric retailing today

ClickZ

30-sec summary: Most customer-centric retailers today are still defined by their likeability, friendliness, and individualized engagement with their customers across different channels. Being customer-centric is not only about having a “think digital-first” mindset. What defines the success of customer-centric companies?

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Seven Ways to Increase Your Brand Influence

Webbiquity

Brands also need influence in order to directly affect the behavior of their customers and make them more likely to identify with, relate to, or define themselves by the brand. Brands compete for the attention of their customers in real-time, across various channels. Use a comparison tool on their phone to find the lowest price.

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Price Matching Pros and Cons for Online Retailers

Webbiquity

Very often though, businesses rely almost entirely on “lowest prices” as their unique proposition (though it can be argued that at that point it is no longer exclusive at all) rather than trying to differentiate themselves in a truly effective way. Price matching reassures customers that they have made a smart purchase at the best price.

Pricing 81
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Ecommerce 101: What Is Ecommerce?

TrustRadius Marketing

Whether you call it ecommerce, online transactions, e-commerce, or internet commerce—all these phrases refer to the same thing: the buying and selling of goods & services online. Online buying and selling have been available to the public since the 1990s , starting with a small online book selling business that called itself Amazon.

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Book Review: Content Rules

Webbiquity

According to recent research , nearly 80% of CMOs see custom content as the future of marketing. 70% of customers said they “felt closer to a company as a result of content marketing.” “Know your customers…and what keeps them up at night. Branding, after all, is about differentiation.

Rules 100
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For Sale, Not On Sale - The True Cost of Discounting and What to Do About It

The ROI Guy

A lack of substantial differences in your solutions and sales / marketing approach are leading you and your competitors to make price the key differentiator. Your proposed investment likely pales in comparison to the cost of not solving the problem, so the key is quantifying this delta. So how bad has it become?

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How To Create a Customer-Centric Experience

Salesforce Marketing Cloud

Every interaction with your brand is an opportunity for a customer-centric experience that builds trust and long-term brand loyalty. In our “State of the Connected Customer” report , 85% of business buyers and 79% of consumers said that the experience a company provides is as important as its products and services.