PowerViews with Jim Dickie: Customer-centric is Key
ViewPoint
APRIL 24, 2013
Jim is Managing Partner at CSO Insights, a research firm that specializes in benchmarking how companies are leveraging people, process, and technology to optimize the way they market to, sell to, and service customers. Companies need to be more customer- and solution-centric. This is why the 94 percent is so shocking.
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