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Getting the Most from Salesforce.com: A Conversation with David Taber

The Point

Salesforce.com is a dominant player in the CRM category and an integral part of many companies’ lead management, database marketing, and demand generation programs. Actually, it’s much easier for Marketing and lead cultivation people to get instant value out of Salesforce.com (SFDC) than it is for reps. HS: Thanks David!

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Elevating B2B Customer Retention: Innovative Strategies for Lasting Relationships

Engagio

Build strong relationships Establish strong personal connections with customers through regular communication. Personalized attention creates emotional/personal investment, making it harder for customers to switch to competitors. ” In fact, 52% of customers expect offers to always be personalized — up from 49% in 2019.

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Oracle Fusion Marketing reduces the role of traditional CRMs

Martech

. “Salesforce automation has left sellers behind and has become about salesforce automation,” said Nate Skinner, Global SVP of Marketing for Oracle Advertising and CX (referring to CRM across the board, not just — but clearly including — Salesforce.com). “Very few traditional CRM systems actually help sellers sell.

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How to adapt your marketing for the new era of data analytics by Salesforce

Martech

Finally, scalability and personalization have become buzzwords, but you can’t accomplish either without strong analytics – and getting that has been an uphill climb for many businesses. By unifying their data, Cox Automotive can better segment its audience and deliver more personalized messaging to its customers.

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The Winter ’22 Release Preview Is Here

Salesforce Marketing Cloud

First, get a slide-by-slide view of the newest features with Release In a Box , and earn a new badge with the Highlights Trail. Learn more about innovation at Salesforce and the Winter ’22 Release at salesforce.com/releases. After October 11, you will have access to hundreds of globally available products and features.

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SAP Buys hybris e-commerce Software to Build Its Version of Real Time Customer Management

Customer Experience Matrix

Fresh on the heels of yesterday''s blockbuster ExactTarget / Salesforce.com deal , SAP today announced acquisition of e-commerce vendor hybris software. During their call, the SAP and hybris managers unfairly implied that ExactTarget does nothing but email (without mentioning Salesforce.com or ExactTarget by name).

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A Marketing Automation Evangelist and Change Management

ANNUITAS

Today we launched our latest eBook, Change Management – Staying Relevant, Predictive and Sane in the Changing Landscape of Demand Generation , a joint venture by Mathew Sweezey , author and Marketing Automation Evangelist for Salesforce.com and Carlos Hidalgo , CEO and Principal, ANNUITAS. What is your strategic focus?