Customer Experience Matrix

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CrossEngage Orchestrates Customer Journeys Using Events

Customer Experience Matrix

CrossEngage treats most data as either a customer attribute or event, using Cassandra and Elastic Search to store inputs and to allow data access with minimal schema design. The system also stores some information that’s neither attribute nor event, such as products and locations. A self-service event builder is planned by July.)

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Send in the Clouds: Martech Moves to Cloud Platforms

Customer Experience Matrix

You don’t need a crazy wall to see how these events are connected. Indeed, the risk that the platform vendor will incorporate your application is one that application developers must accept as the price for accessing the platform vendor’s customers. Machine learning and artificial intelligence are following the same path.

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Infusionsoft: Impressive Marketing Power for a Very Low Price

Customer Experience Matrix

But most of us still assume there is a reasonable relationship between price and value. This is why it’s hard to imagine that low-priced software can deliver similar performance to mainstream products. Subsequent events can add leads to new sequences and remove them from existing ones, thereby adjusting to customer behavior.

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In a World Run by AI, The Best Data Wins

Customer Experience Matrix

The theory was that AI can only be trained on historical data so it will flounder when faced with unexpected events – which are increasingly common. I briefly thought that people might do better than machines at adapting to rapid change. But, let’s face it: humans also flounder in the face the unexpected.

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Eventricity Lets Banks Buy, Not Build, Event-Based Marketing Systems

Customer Experience Matrix

As you may recall from my posts on Unica and SAS , event-based marketing (also called behavior identification) seems to be gaining traction at long last. But those are all part of a larger product line, while eventricity offers event-based software alone. One of the big challenges with event detection is defining the events themselves.

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Flytxt Offers Broad and Deep Customer Management

Customer Experience Matrix

Pricing is based on number of customers, revenue-gain sharing, or both. Starting price is around $300,000 per year and can reach several million dollars. The roadmap is also impressive, including automated segment discovery and autonomous agents to find next best actions. Flytxt currently has more than 100 enterprise clients.

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Here's Why Airlines Treat Customers Poorly

Customer Experience Matrix

As it happens, airline technology vendor Sabre published a survey of airline executives just before the event. Otherwise, as the United incident so clearly illustrates, the brand (and stock price) will suffer. It confirms what you probably suspected: airline managers think differently from other business people.