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Customer-Centric Growth: Unlock 7 Success Factors

Vision Edge Marketing

A high maturity level of customer-centricity enables more cost-effective initiatives related to recruiting, retaining, and growing the value of more customers; and creating relationships to build trust, loyalty, and advocacy. A recent study by Berkley, companies reported a “very mature” level of customer-centricity experienced 2.5X

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How Chief Growth Officers Drive Growth Through Customer Experience

Vision Edge Marketing

Organizations that strive to be customer-centric and create customer value recognize the importance of understanding customer needs, preferences, and expectations and focus relentlessly on delivering exceptional customer experiences (CX), at every touchpoint. Building cross-functional teams is a good way for CGOs to facilitate collaboration.

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5 Ways B2B Marketers Can Use CRM for SaaS Customer Retention

Spiralytics

However, a ChartMogul study shows that SaaS businesses retaining over 85% grow 1.5x How about understanding its implications to uncover the patterns, behaviors, and pain points that strengthen customer loyalty? Here, get the CRM to segment your audience so that every touchpoint resonates and drives value. to 3x faster.

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Better Process Mapping Reveals Opportunities to Optimize for Profitability

Vision Edge Marketing

Seventy-two percent of participants in the State of Business Process Management study agree or strongly agree that BPM practices and technologies have led to improvements in their organizations. Per the State of Business Process Management study, only 1.5% But here’s the rub. Question : Why don’t organizations map their processes?

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20 B2B Marketing Strategies That Will Deliver Success In 2021

Marketing Insider Group

Cross-reference your competitors’ SWOTs against your company’s own analysis to uncover the whitespace—areas where the market is severely lacking or strengths that only your company brings to the table. According to a study by SiriusDecisions, 42% of marketers claim that they have been using ABM for at least 6 months.

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What Is Bottom of Funnel Sales Content and How to Create it to Boost Conversions

Scoop.it

The stages of these three segments are: Awareness Interest Consideration Intent Evaluation Purchase Loyalty Everything past the Consideration stage you can consider BoFU, which is where you need to target leads with conversion-oriented content without being overtly sales-y or pushy.

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Five tools that can help you break free from data paralysis

ClickZ

The proliferation of martech tools and marketing touchpoints has created a wealth of data which, while a boon for businesses, can also present challenges when it comes to data management, analysis, security, and consistency. Bad data is expensive, with one study estimating the cost at roughly $3 trillion per year.