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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

ANNUITAS

Overview During the National Retail Federation’s NFR 24 conference, Salesforce and Google released a slew of AI-powered tools aimed at reducing go-to-market (GTM) friction. Google has released a new set of chatbots for automated commerce, as well as some new self-service customer service tools and search optimization capabilities.

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How ThriftBooks uses data insights, loyalty and experience to drive ecommerce sales

Martech

ThriftBooks bases its ecommerce strategy on five pillars: price, book selection, product quality, customer service and loyalty programs. If you’re looking for a particular title, you go to Google and hopefully we’re one of the first that show up with a really great price,” Hagen said.

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CRM Vs Email Marketing: Which Is More Suitable For My Business?

SendX

CRM and email marketing tools are popular choices. While some compare to settle for the best, others dig deep to identify a CRM email marketing tool that'll offer both solutions. For companies that use CRM tools, the Return on Investment is $8.71 Difference between a CRM tool and an email marketing software?

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What is CRM retargeting and why does it matter?

Liveintent

To continue delivering relevant, personalized experiences, advertisers will need to lean on their first-party data to enable customer relationship retargeting (CRM retargeting) and engage existing and prospective customers. To understand CRM retargeting one must first understand first-party data. What is CRM data?

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A Review of Retargeting Strategies to Test

NuSpark Consulting

CRM retargeting: Use customer relationship management (CRM) data to target users who have previously engaged with your brand, such as past customers or subscribers. Cart abandoners: Reach users who have added products to their shopping cart but did not complete the purchase.

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How to Use Your Google Shopping Feeds to Improve the Subscriber Experience

Litmus

By relying on a Google Shopping Feed to dynamically display products, you can spend less time worrying about a bad brand experience due to a customer being disappointed to find the product they want is no longer in stock. After all, brand experience can make or break shopper loyalty. Product information that may be included: SKU.

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Why CRM and automation platforms go hand in hand

ClickZ

Having a library of email templates available in your CRM streamlines the communication process and shaves so much time off drafting an original email every time a lead or a customer needs to be contacted. SEO assistance is a game changer in the CRM industry. Essential marketing features of a CRM. Leveraging automation.