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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

There’s a lot at stake for your business! You likely have FAQs and knowledge base articles to guide your contact center agents and field service technicians, but how often is that information updated? It includes FAQs, guidelines, and documented procedures, like how to handle a service outage. How much of it is duplicative?

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Why Settle for Less? Choose DealSignal Over Zoominfo and Apollo

DealSignal

In a Nutshell When it comes to picking the right B2B data platform for handling business data, it’s a tough call. Here’s the deal: while ZoomInfo and Apollo have some good points, they also have a few misses, especially in key areas that really matter for businesses. That’s where DealSignal comes in.

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Everything You Need to Know About AI in Customer Service

Salesforce Marketing Cloud

Put AI, automation, and data to work The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. Better efficiency : Manual processes can be a heavy lift for service agents. This is especially true when the AI pulls from CRM data and knowledge.

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Building Your Effective MarTech Architecture Stack

Valasys

Martech, short for marketing technology, refers to the collection of software and tools businesses use to plan, execute, and measure their marketing campaigns. A martech stack, or martech architecture, on the other hand, is a collection of martech tools that a business uses to achieve its marketing goals. Start small.

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Predictive Analytics: Leveraging AI for Data-Driven Marketing

Navigate the Channel

If you’re like most businesses, you’re inundated with vast amounts of information generated from multiple sources. Algorithms for managing and querying distributed databases, like Cassandra or MongoDB, are essential for storing and retrieving large datasets efficiently. Hello, Amazon and Spotify!) AI also has a role in forecasting.

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Marketing automation software for small business: How to get started

Martech

Marketing automation software for small business provides many of the same benefits as their enterprise counterparts. The big difference is that small business platforms are streamlined and more affordable. Marketing automation makes tasks like email marketing and social media posting efficient and scalable.

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The Art of Seamless Marketing: Unlocking Omnichannel Success in 2023 and Beyond

Huptech Web

Top Brands Using Omnichannel Marketing Approach Tools that help in Omnichannel Marketing Frequently Asked Questions – FAQs Wrapping Up Introduction Businesses today face the challenge of reaching and engaging customers through multiple channels as the digital landscape keeps evolving.