Remove social

Chris Koch

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How to use social media for B2B

Chris Koch

I’d like to create a guide for how to use social media in B2B that does not involve talking about the specific tools—as least not in the top line. I think it’s important to try to do this if we’re going to get social media integrated with the rest of marketing. Find and track the relevant conversations in social media and online.

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Want proof that the C-suite is into social media? Here it is.

Chris Koch

There are two rivers of content at conferences. One is the river of planned content—the conference theme, the presentations, etc.; We just wrapped up our ITSMA Annual Marketing Conference this week and the strongest current driving the river of conversation was social media. CEOs Use Social Media More than Other Buyers.

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The five stages of social media grief—have you passed through them yet?

Chris Koch

Social media (along with skimpy marketing budgets) are causing a transformation in marketing to a degree that we haven’t seen for a lifetime. In my seven years as a social media acolyte, I’ve spoken with many marketers who grew up at the knee of message-based marketing. Image via Wikipedia. This can’t be happening—not to me.”

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There is only one objective in social media: create learning networks

Chris Koch

There is too much wringing of hands and gnashing of teeth about social media objectives and strategy these days. We all assume that our organizations are unique and that we must devote great sums of time and money to figuring out what our particular motivation is for social media and how we will carry it out. Now don’t get me wrong.

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Social media raises the bar for customer intimacy

Chris Koch

Social media is raising the bar on customer intimacy. These are companies that rely heavily on innovative, exciting, status-conferring new products to hold customer interest. Social media is making that fact plain. I think so because social media is starting to give us a way to scale intimacy. Product leadership.

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B2B social media lessons from Steven Slater and Mark Hurd

Chris Koch

But we’re in the era of social media now, so there are breadcrumbs in the forest that lead us to a fuller explanation of who Slater is and why he did what he did. Social media fills in the background to the blowup. You can do that on a social media site called Glassdoor. And until Hurd was fired, his picture went next to that 2.4

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Social media isn’t enough. We need a marketing transformation.

Chris Koch

Pledging to do more with social media isn’t the answer. Getting into social media really means getting into publishing. I think the suspicion that we see of social media, which is justified, is mixed with fear. This is where social media tools are helpful. And if I do, what am I paying for? The model needs transforming.