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2024 Predictions: Better customer experience is on the way

Martech

This added context gives customers, as well as marketers, more confidence for higher-priced sales. With AI assistance, B2B and high-end retail will see an overhaul of personalized customer experiences in the year ahead. As a result, B2B marketers will have more meaningful, accessible videos to help drive customer experiences.

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Three barriers to B2B data-driven marketing

Biznology

Ask any business marketer about the importance of data, and you’ll get plenty of good answers. That’s a good thing, since marketers are under increasing pressure to manage, collect, and make use of data, according to a recent CMO Club/Gartner study. It’s essential,” they’ll say. Data drives everything we do.”

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A Marketplace Shift for B2B Leaders: Service is the New Sales

Martech Advisor

Leaders in today’s B2B marketplace are increasingly challenged with combining digital accessibility and the value of human interaction. New research from Accenture Interactive has identified how B2B sellers who embrace an elevated standard of service can transform their business and overall buyer experiences.

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Rise of the B2G Chief Growth Officer: Why CGOs Need the Right Marketing Partner

Bluetext

From aligning business units and leaders and driving expansion into new geographic and domain markets, to breaking down siloes, accelerating the transformation of vision into strategy, and strategic capture. CMOs often migrate to a CGO role. Aren’t all CXOs and business unit leaders operating with a growth mindset?

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The CMO as the new B2B superhero

Integrated B2B

When push comes to shove, it’s hard to find a CEO of a B2B company who sees marketing as the go-to function for business performance. Does that mean the CMO role at B2B companies is redundant? To get there, marketing has to break down some big barriers. Perhaps the first is the legacy of marketing in B2B companies.

CMO 40
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The CMO as the new B2B superhero

Integrated B2B

When push comes to shove, it’s hard to find a CEO of a B2B company that sees marketing as the go-to function for business performance. Does that mean the CMO role at B2B companies is redundant? To get there, marketing has to break down some big barriers. New skills for B2B. But again, this too is a fallacy.

CMO 40
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Is Predictive Marketing Now Mainstream?

Kabbage

At the time there wasn’t a term for these components, but in Gartner’s recent report on the Hype Cycle for Customer Analytic Applications and Forrester’s TechRadar on B2B Marketing Technologies, the banner of “Predictive Marketing” encapsulates these three use cases. Why CMOs Need Predictive. Predictive Delivers Valuable Data Insights.