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Email, SMS & Push: How to Automate a Multi-Channel Experience

Delivra

As a marketer, you only have to digest a few statistics to understand that your marketing strategies demand a multi-channel approach—more so than any other time in modern history. It’s understandable why multi-channel marketing has been emerging as an essential component of any strategic marketing plan. hours in 2000.

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Multi-Channel Intelligent Virtual Assistants: Meeting Customers Where They Are

Conversica

This is true whether you are talking to someone in-person or over a digital channel such as email, SMS or website chat. While technology can help scale communications via digital channels, it has to be the right technologies to ensure quality communication. Thoughtful communication takes attention, time, and effort.

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9 Chatbot builders to enhance your customer support

Sprout Social

Multi-platform integration Customers engage with businesses online in many ways, such as through messaging apps, social media and websites. Multi-platform integration ensures that your chatbot provides a consistent and cohesive experience, regardless of where the interaction starts.

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Seven Ways to Increase Your Brand Influence

Webbiquity

Practice Proper Channel Management. Brands compete for the attention of their customers in real-time, across various channels. An effective way to circumvent this problem is to practice proper channel management. This is particularly important for brands with customers who purchase via different routes and devices.

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ChatGPT goes enterprise and other AI martech releases this week

Martech

SOCi ’s AI-powered Genius Social/Engagements helps multi-location enterprises quickly generate personalized, on-brand responses to all social media engagements. It can be used to search, filter, and analyze email data, as well as generate and send emails. It can be integrated across channels, such as websites, chat, and SMS.

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ClickSquared System Combines Marketing Database, Campaign Management and Multi-Channel Message Delivery

Customer Experience Matrix

In a post last week , I casually described ClickSquared as a vendor delivering multi-channel messages for external campaign management systems. Although integrated multi-channel delivery is indeed a key differentiator for ClickSquared, the firm also offers its own campaign management system, called “Click 3G”.

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Why B2B Marketers Should Try CTV Advertising

Biznology

Over the last couple of years, Connected TV, via channels like Hulu and IMDB, has emerged as a productive new advertising medium. You can also use your first party data for targeting and retargeting, to existing names as well as lookalikes, the same way you would in other digital media channels. Omni-channel integration.