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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce Marketing Cloud

Contact center automation can help you deliver personalized, efficient, and complete service — all while reducing costs for your business. When you automate processes in your contact center, your agents can work more efficiently and provide better support for customers with more complex issues.

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How You Can Write a Good Knowledge Base Article

Salesforce Marketing Cloud

Your customers can easily get the answers they need with knowledge base articles, which are informative help articles on your site. Service agents can also use knowledge base articles to solve customer problems and reduce their average handle time. What is a knowledge base article?

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2024’s Top 10 Go-To-Market Tools and Software Platforms to Maximize Efficiency Across the Funnel

SalesIntel

These tools help streamline processes, target the right audience, and maximize your chances of success. Project planning tools help organize tasks, set timelines, and allocate resources for the launch process, ensuring that all aspects of the launch are coordinated and on track. That’s where the right GTM tools come in.

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How You Can Manage Field Service More Efficiently With AI

Salesforce Marketing Cloud

With AI and automation, your mobile workers can become more efficient in the field, helping you save money. With AI, customer data, and your CRM unified in a mobile platform , your mobile workers have everything they need in one spot. In fact, 95% of high-performing companies save time with process and workflow automation.

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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

Ideally this knowledge is available in a centralized digital library that agents, field service technicians, and customers can access from anywhere for fast, quality service. You likely have FAQs and knowledge base articles to guide your contact center agents and field service technicians, but how often is that information updated?

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What Is an Omnichannel Contact Center? Everything You Need to Know

Salesforce Marketing Cloud

An omnichannel contact center uses cloud-based software to manage customer interactions across multiple channels. It helps you deliver an efficient, personalized experience every time — no matter how your customers contact you. Your agents have all the data they need to deliver a personalized and efficient experience.

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How to create a complaint management system to protect your brand reputation

Sprout Social

So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively? In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. Complaint management process What is a complaint management process, exactly?