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Oracle Fusion Marketing reduces the role of traditional CRMs

Martech

. “Salesforce automation has left sellers behind and has become about salesforce automation,” said Nate Skinner, Global SVP of Marketing for Oracle Advertising and CX (referring to CRM across the board, not just — but clearly including — Salesforce.com). “Very few traditional CRM systems actually help sellers sell.

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Elevating B2B Customer Retention: Innovative Strategies for Lasting Relationships

Engagio

Revenue Stability and Growth: It’s one thing to save money (a good thing, of course), but being able to predict revenue makes CFOs very very happy. Build strong relationships Establish strong personal connections with customers through regular communication. Additionally, the lifetime value of a retained customer is incredible.

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Dreamforce 2014: Process Is More Important Than Analytics

Customer Experience Matrix

photo by Dion Hinchcliffe Salesforce.com ’s Dreamforce conference this year was the usual mix of spectacle, congestion, and heart-felt philanthropy. Of course, it’s cloud-based but so are other, newer approaches that are ultimately more flexible and scalable. But nomenclature notwithstanding, the two systems do seem to work together.

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ICON16: How Infusionsoft Plans To Dominate Small Business Marketing (and Make Life Better For Small Businesses Everywhere)

Customer Experience Matrix

Of course, the only people who really need to worry about Infusionsoft’s business prospects are its investors and employees, although channel partners and clients do have some stake in the results. Even if you count from Infusionsoft's first venture capital funding in 2007, Salesforce.com had $500 million revenue at the same age.

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Two Minutes with Tim: How to Get Started with Account-Based Marketing

The Mx Group

But, our industry has changed and evolved so much, that there are myriad ways to tackle marketing on a more personalized account basis rather than a demand-gen volume basis. That makes me wonder: Are CRM platforms, like the Salesforce.com, set up to handle ABM? There are ways around that, of course.

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Mariana Uses Artificial Intelligence to Build Personas and Find Target Audiences

Customer Experience Matrix

Can computers understand an individual human’s personality (and then, presumably, use that understanding to better target marketing messages)? This helps it pick the right person when several people share the same name and lets it build detailed, accurate profiles ncluding Twitter and Facebook handles, employer, job function, and interests.

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Marketo Conference: Small Changes, Big Picture

Customer Experience Matrix

The product changes were quite modest: new search engine optimization features for entry level users; a global marketing calendar; and relabeling of InsightEra, which Marketo purchased in December, as Marketo Real Time Personalization. The SEO and calendar features are still in beta and will be rolled out this spring and summer.

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