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Elevating B2B Customer Retention: Innovative Strategies for Lasting Relationships

Engagio

What is customer retention and why is it important “It costs five times as much to attract a new customer than to keep an existing one.” This, in turn, leads to steady (and predictable) revenue and lower acquisition costs over time. ” – Philip Kotler, American marketing author, consultant, and professor emeritus.

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What does ‘Real-Time Marketing’ really mean? by Salesforce

Martech

Managing response rate requirements can lower costs and complexity, as long as they don’t impact the customer experience. It’s time to redefine the CDP Dig into use cases that show how to power personalized and connected experiences across your marketing. Watch the free demo Originally published on Salesforce.com on February 28, 2023.

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Getting the Most from Salesforce.com: A Conversation with David Taber

The Point

Salesforce.com is a dominant player in the CRM category and an integral part of many companies’ lead management, database marketing, and demand generation programs. Actually, it’s much easier for Marketing and lead cultivation people to get instant value out of Salesforce.com (SFDC) than it is for reps.

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How to adapt your marketing for the new era of data analytics by Salesforce

Martech

Finally, scalability and personalization have become buzzwords, but you can’t accomplish either without strong analytics – and getting that has been an uphill climb for many businesses. By unifying their data, Cox Automotive can better segment its audience and deliver more personalized messaging to its customers.

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SAP Buys hybris e-commerce Software to Build Its Version of Real Time Customer Management

Customer Experience Matrix

Fresh on the heels of yesterday''s blockbuster ExactTarget / Salesforce.com deal , SAP today announced acquisition of e-commerce vendor hybris software. During their call, the SAP and hybris managers unfairly implied that ExactTarget does nothing but email (without mentioning Salesforce.com or ExactTarget by name).

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Salesforce.com Best Practices: Thought Leadership with David Taber, Author of Salesforce.com Secrets of Success

Adobe Experience Cloud Blog

David is the author of the new Prentice-Hall book, " Salesforce.com Secrets of Success ," which covers the people, policy, and process issues surrounding effective CRM solutions. The first step in lead cultivation is scoring and sorting: making sure the worthwhile leads get to the right person quickly. Q: What about lead scoring ?

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ICON16: How Infusionsoft Plans To Dominate Small Business Marketing (and Make Life Better For Small Businesses Everywhere)

Customer Experience Matrix

Some companies serving small business have indeed reached multi-million client counts (see table), but their products cost much less and are essential for basic operations.** Note also that Salesforce.com is just two years older than Infusionsoft; by the time it had reached Infusionsoft's current age, its revenue was already $4 billion.