Martech

DECEMBER 12, 2023

After attending the recent MarketingOperations.com conference (MOps-Apalooza), my cofounder Tyler remarked, “If I had a dollar for every time I heard someone at MOps-Apalooza say something about companies buying software that they never fully implemented, I think my ticket for next year’s conference would be paid for.”

Work Management 122

Work Management Marketing Management Budget Programs Software 122

Martech

DECEMBER 6, 2023

Negotiating with martech vendors requires a strategic approach that goes beyond budget considerations. From defining core needs to mastering emotional intelligence, here is a roadmap to navigate the nuances of vendor dynamics. Company dynamics, product needs and personalities involved change year over year.

Work Management 105

Work Management Marketing Management Vendors Lead Scoring 105

Marketing Insider Group

JULY 8, 2020

Successful content marketing is all about solving your customers’ problems. We need to think of content marketing as our solution, more than our products. Your expertise, not your products and services, positions you as an authority in your field. Be transparent about any flaws in your products and services.

Work Management 337

Work Management Marketing Management Content Marketing Content 337

Martech

APRIL 10, 2024

The beat drops, the lights flash and a charismatic salesperson struts across the stage, extolling the virtues of their latest martech solution. It’s a scene from a bygone era when companies could woo clients with flashy presentations and empty promises. User-friendliness should be the cornerstone of every martech product.

Work Management 103

Work Management Marketing Management Product Differentiation 103

Martech

APRIL 12, 2024

The current business environment — increasingly omnichannel but with a heavy reliance on digital — requires successful marketers to capture, analyze and leverage data to deliver timely personalized interactions across every customer touchpoint. Dig deeper: Does your company need a CDP? Dig deeper: Does your company need a CDP?

Enterprise Management 98

Enterprise Management Work Management Marketing Management Marketing AI 98

Martech

DECEMBER 2, 2022

When marketing software doesn’t do exactly what you need it to do, you’re faced with a choice: Buying something that’s not exactly what you want and working around its shortcomings. For example, many online stores don’t provide all the variables necessary to manage subscriptions. That might suggest you need a custom solution.

Work Management 110

Work Management Marketing Management Budget Programs Software 110

Convince & Convert

DECEMBER 6, 2023

Did you know 61% of customers are ready to walk away after just one unpleasant customer service experience? This leaves no doubt that your company’s success largely depends on your customer support. And it’s exactly why you should focus on providing holistic customer service through social media. Image via Khoros 9.

Work Management 143

Work Management Marketing Management Social Media Stats 143

LeanData

APRIL 11, 2023

And when you’re spending your company’s money, the pressure is even greater. Make the wrong software decision, and your professional reputation is on the line. Like the good friend who told you not to buy that boat, we’ve identified some pitfalls to avoid as you evaluate different vendors.

Marketing Management 52

Marketing Management Marketing Automation Services Lead Management Purchase 52

Salesforce Marketing Cloud

DECEMBER 18, 2023

Think about what could happen if you don’t have a good handle on your field service assets. Enter asset service management, the process of effectively managing and maintaining physical assets in field service. Get the free report What is asset service management?

Work Management 59

Work Management Service Terms and Conditions Forecasting 59

Martech

MARCH 7, 2022

Digital asset management can play a vital role in your marketing organization, unifying online and offline marketing channels and leading to more efficient marketing resource allocation. Given all of that promise, marketers are certainly evaluating these technologies and one crucial part of that process is the demo.

Digital Asset Management 85

Digital Asset Management Work Management Marketing Automation Services Marketing Management 85

TrustRadius Marketing

OCTOBER 19, 2022

Accounting companies of all sizes need a robust system that can manage their finances. With accounting software , you can alleviate the time and effort of accountants or analysts. The excruciating part is locating and purchasing the perfect software for your business and team. What is Accounting Software?

Enterprise Management 95

Enterprise Management Work Management Marketing Management Budget Programs 95

Salesforce Marketing Cloud

DECEMBER 6, 2023

What if your financial services team could find the perfect tool to acquire new customers, deliver exceptional service, and drive growth? Rated as a leader by The Forrester Wave Report™: Financial Services CRM , Salesforce knows service — of any kind. Financial services CRMs are changing and so are the needs of customers.

Work Management 102

Work Management Marketing Management CRM Service 102

TrustRadius Marketing

JANUARY 24, 2023

With more and more companies working in offices again, video conferencing products like Zoom have been rebranding. Although we can all agree that’s the *best* thing they do Let’s take a look at what exactly is included in UCaaS, and what makes it different from other types of communication software. What Does UCaaS Do?

Work Management 98

Work Management Service API Bundling 98

TrustRadius Marketing

JANUARY 24, 2023

Customer Engagement Software can help you improve your customer interactions and support performance. If a product solves some of your pain points well you can always complement it with others. In this guide, we go over some important pricing aspects for customer engagement software.

Enterprise Management 84

Enterprise Management Work Management Marketing Management Pricing 84

Martech

AUGUST 25, 2023

“We just cancelled a SaaS product we’ve used for three years. A new account manager that we haven’t met before, asking for money. ” Dig deeper: Real Story on MarTech: Is that vendor a zombie? ” Dig deeper: Real Story on MarTech: Is that vendor a zombie? “No health check. No value add.

Marketing Management 89

Marketing Management Vendors Paid Search Agency Advertising Agencies 89

Sword and the Script | B2B

AUGUST 15, 2023

B2B buyers say they want quality content that demonstrates you understand their industry, and their company and helps them to build a business case to buy your tech product One of the reasons content marketing is so important to B2B companies is the fact that the last person a buyer speaks to is a salesperson.

Marketing Management 75

Marketing Management Vendors Studies Top of Funnel 75

Oktopost

APRIL 22, 2019

It’s hard to deny that it is the biggest marketing concern in 2019. Especially, for B2B and Considered Purchase marketing. digital companies now have a veritable plethora of viable and effective marketing channels available for lead generation. So, what’s a marketer to do?!

Marketing Attribution 101

Marketing Attribution Enterprise Management Work Management Marketing Management 101

Martech

JULY 16, 2021

Good morning, Marketers, and what do marketing ops professionals do when they get together? Must-haves included information on lead scoring and lead management and a data dictionary. Real Story on MarTech: Big vendor stability? . Software vendors are no different, and who wants to get stuck with an unsupported product?

Marketing Automation Services 123

Marketing Automation Services Marketing Management Vendors Lead Ranking 123

Navigate the Channel

FEBRUARY 1, 2024

When lockdowns began, people started behaving differently, disrupting the manufacturing, routing, and shipping of products used personally and in businesses. Many companies have been forced to find new sources for products they need to finish complex builds. If you’re not able to build your product on schedule, what do you do?

Work Management 65

Work Management Marketing Management Allocation Lead Ranking 65

TrustRadius Marketing

OCTOBER 23, 2022

It’s surprisingly easy to go through the whole selection process and buy the wrong software (many reviewers have said as much). Companies often forget about team input, review sentiment, and research the vendor’s reputation. One of the most common errors buyers make is not reading the terms of service (TOS) before buying.

Enterprise Management 75

Enterprise Management Marketing Automation Services Work Management Marketing Management 75

Salesforce Marketing Cloud

NOVEMBER 29, 2023

It seems effective service today requires clairvoyance into the needs and wants of your customers – they expect companies to recognize the problem instantly and proactively solve it. That’s especially true when it comes to subscriber management software for the media and entertainment industry. Get the insights 1.

Work Management 59

Work Management Marketing Management Paid Search Agency Service 59

chiefmartech

JANUARY 25, 2023

But my real faith in martech’s growth ahead is the profession that is growing up around marketing technology management. 15 years ago, when I started this blog, most marketing roles and most technology roles — IT, software engineering — were on opposite ends of the career spectrum. We’re just getting started.

Marketing Management 116

Marketing Management Activities Paid Search Agency Marketing Automation Services 116

Martech

DECEMBER 21, 2022

Effective marketing management can help your organization achieve key objectives for your business. For example, your brand might want to gain exposure, improve revenue, or break into new markets. In a highly competitive environment, effective marketing management helps you to remain competitive.

Enterprise Management 99

Enterprise Management Work Management Marketing Management Planning 99

TrustRadius Marketing

FEBRUARY 11, 2022

Cloud management platforms (CMP) are the ultimate reins to cloud computing chaos. Software companies, developers, tech startups will appreciate the heightened control and insight they can get with cloud management solutions. Cloud Management Platform and Cloud Management Software.

Enterprise Management 52

Enterprise Management Budget Programs Pricing Price 52

TrustRadius Marketing

OCTOBER 27, 2022

Large enterprises have more resources than smaller companies but need to engage their audience on a larger scale. The tools we cover are: Adobe Experience Manager Braze Iterable Salesforce Salesforce Experience Cloud Salesforce Service Cloud SAP Service Cloud. Effective customer engagement is essential for any business.

Enterprise Management 96

Enterprise Management Digital Asset Management Marketing Budget Marketing Automation Services 96

Salesforce Marketing Cloud

AUGUST 30, 2023

According to our research, 88% of customers say the experience a company provides is just as important as its products or services. Yet 82% of mobile workers struggle to balance speed with quality when providing field service. But what sets the best field service management software apart?

Work Management 52

Work Management Marketing Management Efficiency Service 52

Martech

JANUARY 26, 2023

They let marketers collect, analyze and act upon the growing volume of data being captured from inbound calls to businesses. After you’ve determined if your company needs one , it’s time to select a vendor and schedule demos. Does the vendor seem to understand our business and our marketing needs?

Marketing Automation Services 112

Marketing Automation Services Enterprise Management Work Management Marketing Management 112

TrustRadius Marketing

OCTOBER 21, 2022

You can’t have a company without employees, and if you can’t provide your team with what they need then they will disappear into thin air. Your HR department must work smoothly so you can strengthen your company relationships. The right HR software solution can improve your workplace environment tremendously.

Enterprise Management 75

Enterprise Management Work Management Marketing Management Budget Programs 75

Sprout Social

FEBRUARY 8, 2024

If you answered “we route these issues to the appropriate support agent”, then you’re probably familiar with the concept of customer service tiers. These tiers make it easy to provide all customers with speedy, reliable service regardless of the issue at hand, setting your team up to provide more quality customer service.

Work Management 108

Work Management Marketing Management Service Paid Search Agency 108

Martech

JUNE 17, 2022

An identity resolution platform can be a key tool to enable brand marketers to understand with confidence who their customers are and how to comply with the increasing patchwork of consumer privacy regulations. Many of the vendors profiled in this report also provide blogs, e-books and interactive tools that can help.

Enterprise Management 101

Enterprise Management Work Management Marketing Management Vendors 101

Salesforce Marketing Cloud

APRIL 25, 2024

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

Work Management 52

Work Management Service Customer Satisfaction Lead Scoring 52

Martech

FEBRUARY 28, 2022

That’s because DXPs, and the headless and hybrid CMS that are central to them, are revolutionizing the way content is created, managed and delivered to devices and platforms across the globe. Given all of that promise, marketers are certainly evaluating these technologies and one crucial part of that process is the demo.

Digital Experience Platform 95

Digital Experience Platform Marketing Automation Services Marketing Management Vendors 95

Salesforce Marketing Cloud

FEBRUARY 23, 2022

Service companies have been wracked by change over the past couple years. The ability to manage sweeping change has never been more crucial and businesses are becoming more proactive on this front. This is where change management best practices come into play. But what exactly is change management?

Enterprise Management 98

Enterprise Management Work Management Service Burn Rate 98

Martech

JULY 15, 2021

Big martech vendors — even successful ones — routinely jettison or replace longstanding tools. Early in my career as an industry analyst, I noticed that some of the best web content and experience management (WCM) solutions came from lesser-known vendors. The myth of large-vendor stability. Yet, IBM was not alone.

Enterprise Management 128

Enterprise Management Marketing Automation Services Marketing Management Vendors 128

nDash

AUGUST 18, 2021

First coined in 2005 as a new business model, SaaS continues evolving into a widely accepted delivery method for software solutions. In this guide, we’re discussing SaaS and SeS, their differences, and the benefits of software-enabled service. SaaS: Selling Software is the Business.

Marketing Management 52

Marketing Management Software Service FAQ 52

Sprout Social

SEPTEMBER 12, 2022

So it’s never been a better time to explore social media management services. When we say social media management services, we’re referring to the social media agency world—organizations that live and breathe social media. What do social media management services include?

Work Management 90

Work Management Marketing Management Paid Social Agency Advertising Agencies 90