Salesforce Marketing Cloud
APRIL 4, 2024
How can you find out if your customers are happy (or not) with your business? Ask them in a customer satisfaction survey. After all, insight about the customer experience is critical. You can’t measure customer satisfaction without it. What you’ll learn: What is a customer satisfaction survey?
CMSWire
APRIL 22, 2024
Regtech has helped companies with traditional processes while furthering their ability to reshape their internal practices. Continue reading.
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Drew Neisser
MARCH 8, 2024
Two out of three customers say that speed is as important as price—making it an essential ingredient of brand success. That’s why it’s time for CMOs to harness responsiveness as a distinct competitive advantage. Don’t miss out on these game-changing insights that could set the pace for your company’s future!
Brandpoint
OCTOBER 9, 2019
A while back, the business catchphrase of the moment was CX, or customer experience. It’s shorthand for how customers experience your business, from how they first learn about it to interaction, transaction and finally conclusion. That’s a much taller order than giving great customer service. Is it necessary?
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Want to lead customers down the path to retention and advocacy? After onboarding, most SaaS customers have to find their own way to success—with little more than a few CSM calls (if they’re a large enough account to have one), and a knowledge base to get them there.
Fount Media
NOVEMBER 10, 2022
There’s no ‘one size fits all approach regarding customer satisfaction. The key is to find the right way to improve your email database use and see how it affects your customers. To do this, you need to identify the problem areas and develop a solution that enhances customer satisfaction.
Savanta
AUGUST 1, 2016
Customer loyalty is critical to any business. Obvious but true, especially for B2B companies who, unlike their consumer focussed counterparts, have a relatively limited pool of buyers to target. This truism sees many B2B companies striving to satisfy and even delight customers. Higher levels of customer service.
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