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10 Ways Predictive Analytics Can Help You Achieve Your Marketing Goals

Marketing Insider Group

An example could be, “What marketing qualified leads (MQLs) are most likely to make a purchase this month?”. Cluster modeling allows you to target specific personas or demographics based on behavior data, past product purchases, or brand engagement. This is useful for upselling and cross-selling to current customers.

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Improving customer journey orchestration with metrics and actions: Best of the MarTechBot

Martech

Conversion Rate: This metric measures the percentage of customers who complete a desired action or goal, such as making a purchase or signing up for a newsletter. Tracking conversion rates at different stages of the customer journey can help identify areas of improvement and optimize the customer experience.

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How to Build Trust With Your Customer Marketing Strategy

Marketing Insider Group

Recent statistics show that WOM is directly responsible for 90% of all purchases , meaning now is the time to start turning your customers into advocates if you haven’t already considered it. Advocates are highly valuable because they advertise your company using one of the most trusted, effective tactics: word-of-mouth (WOM).

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8 key tips for marketing to existing B2B customers

Tomorrow People

Reevaluate your organisation’s upselling and cross-selling strategies. Because customer retention is so crucial within a B2B context, it’s important that you (and your sales colleagues) continually reassess how your organisation upsells and cross-sells. Communicate in quantifiable terms.

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Leveraging Metrics for B2B Customer-Led Growth Success

Heinz Marketing

Imagine a software-as-a-service (SaaS) company aiming to increase customer retention rates. By analyzing metrics such as customer churn rate and customer satisfaction scores, the company can identify areas for improvement, make targeted changes to their product or service offerings, and deliver a better customer experience.

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Customer Churn: What is it and How Can You Avoid It?

BenchmarkONE

No matter how you look at it, if you want to grow your business, the number of new customers you bring on each month needs to exceed your churn rate. What is Customer Churn Rate? Customer churn rate is the percentage of customers lost during a certain period. The lower your customer churn rate, the better.

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7 Advanced Metrics to Measure the Success of ABM

Marketing Insider Group

This metric is calculated as follows: total # of opportunities x average purchase size x conversion rate / sales cycle length. Cross-Sells and Upsells. Cross-selling and upselling customers with additional or upgraded products and services is a straightforward way to increase the CLV and create more repeat customers.