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5 Common Multi-Channel Marketing Challenges and How to Overcome Them

Marketing Insider Group

In e-commerce, investing in multi-channel marketing can help you quickly take your business to the next level, but it can also come with a number of challenges that you may or may not be aware of. Quick takeaways: Consistency across each marketing channel is critical for a successful multi-channel marketing strategy.

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Using Digital Channels with Precision: Mastering Multi-Channel ABM

Madison Logic

Multiple decision-makers on a purchasing team do their own online solution research when buying a complex B2B solution. Enter multi-channel account-based marketing (ABM). Enter multi-channel account-based marketing (ABM). Which Channels to Include in Your ABM Strategy?

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Seven Ways to Increase Your Brand Influence

Webbiquity

Brands also need influence in order to directly affect the behavior of their customers and make them more likely to identify with, relate to, or define themselves by the brand. The more influencing power a brand has, the easier it will be for it to guide its audience on how they shop, interact, and behave. Image credit: HubSpot.

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Six Proven Strategies to Build Customer Relationships and Brand Loyalty

Webbiquity

Gartner also found that when B2B buyers are making purchase decisions, they spend most of their time independently researching the brand online. Reduces CAC: Strong customer relationships reduce customer acquisition cost by increasing your repeat customer purchase rate, purchase frequency, and average order value.

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North Star goals for category leaders: Customer lifetime value model

Martech

There are quite a few different methods to calculate CLV, but a (relatively) straightforward method is the formula below: For each of those terms in the equation above, here’s a definition: Purchase frequency (PF): How often the average customer buys your product or service. The former might be in years and the latter in weeks.

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How to Grow Your Small Business with Data: 4 Practical Tips

Marketing Insider Group

Work across channels. Addressing your customers with the right title and name will make them more likely to purchase from and trust your brand Standardize your data fields. Pay particular attention to customer age, political affiliation, household income, education, religion, online activity, and purchase history.

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What Is Good Customer Service?

Salesforce Marketing Cloud

Our research found that 88% of customers say good customer service makes them more likely to purchase again. The customer reaches out on their preferred customer service channel – voice, video, email, chat, or even self-service option like a customer portal. Consider adding channels. What’s not to like?