How the Buyer's Journey is Changing in 2023 and 7 Ways to Keep Up, According to G2's Director of SMB Sales [+ New Data]
Hubspot
JANUARY 5, 2023
As a result, their buying preference has shifted to a self-service approach. In fact, 60% of buyers say that vendor sales aren't involved in their research phase, and 68% only involve sales at the last stage of the buyer's journey. In 2022, many buyers don't trust sales.
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