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Buyer Experience Innovation: Why B2B CEO’s Must Make It Their Top Priority

Tony Zambito

Image via Wikipedia. These challenges are creating a mandate for CEO’s to innovate towards new means of attracting new buyers, retaining existing customers, and maximizing value through customer loyalty.    Today's leading B2B CEO's are beginning to make brand experience a considerable component of strategy.

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Macro Trends Transforming the Buyer Experience

Tony Zambito

Image via Wikipedia.   Lauren further adds that a confluence of trends is changing the way buyers experience buying decisions and purchases.  One of the macro trends Lauren highlights is that buyers want content of real value

Trends 100
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How to reach content marketing’s Holy Grail: revenue

Biznology

(Photo credit: Wikipedia). What’s left out (ironically, given the core concepts of content marketing) is any mention of the prospect and converting that prospect from a subscriber or follower into a lead, from a lead into a qualified lead, and from a qualified lead into a client. Planning.

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New developments in B2B marketing list acquisition

Biznology

Photo credit: Wikipedia. Plus, the Internet has made possible the introduction of some excellent new opportunities for identifying prospects at various stages of the buying cycle. Internal databases populated from billing systems, lead management systems, and website registration systems.

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The 4 B’s of Buyer Experience Innovation (2nd Rendition)

Tony Zambito

Image via Wikipedia.   Leading their organization like an orchestra to understand how, in perfect harmony, they can create the sweeping composition that rivets the attention of buyers.    Viewing what each function is capable of in isolation and missing the harmonizing around the buyer experience. 

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Importance of Context to Understanding the New Social Buyer Persona

Tony Zambito

Image via Wikipedia. Buyer Knowledge : content strategy has become important not only because of the Internet and social technology drastically altering the buying cycles but because the knowledge gathering requirements of buyers continue to evolve.    Related articles.

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Buyer Interaction Shapes Buyer Experience Design

Tony Zambito

Image via Wikipedia.   Paul Greenberg , a prolific speaker and leading thinker on Social CRM and author of CRM at the Speed of Light has written and spoken often on the notion that customers and buyers are not expecting just a product but are expecting experiences. 

Design 100