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Goal-Directed Marketing: How Marketers Can Help Buyers Achieve Their Goals

Tony Zambito

(With regards to buyer personas, I have seen the word goal used more commonly but superficially in nature.). The first thing marketers will need to recognize is goals are different than what we tend to think in the world of business. Particularly within the context of B2B marketing. They are not the same.

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Pursuit Of Goals Drive Buyer’s Journey

Tony Zambito

In business-to-business and consumer industries, the influence of goal-directed behaviors can be significant determinants of how choices and buying decisions are made. Buyer’s Journey Is A Pursuit. The implications to marketing and sales are profound. It Is About Movement.

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Confusing Customer Segmentation, Buyer Profiling, and Buyer Personas Harms Marketing

Tony Zambito

This is especially crucial as organizations continue to evolve in transforming their business model from product-centric to customer-centric models. Buying processes and buyer journeys. All of the above are oriented towards understanding the ideal customer and buyer profile for segments. Customer Segmentation.

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4 Myths Preventing True B2B Customer Understanding

Tony Zambito

Poorly constructed buyer research, buyer persona development, and buyer journey mappings can lead B2B executives to focus on the wrong areas of the overall buying experience. Such as: To confuse a preponderance of data analytics, for example, that is focused on confirming current assumptions as “new” customer insight.

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New Approaches To Understand Customers Needed In A Digital Transformation World

Tony Zambito

Whereby, rethinking buyer persona development and insight gathering in a digital-centric world becomes a necessity. The introduction of new digital technologies and new business models is having a breathtaking impact on how customers determine what goals are important to them, what they want, and how they decide.

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State Of Buyer Personas 2016: Strong Correlation Between Effectiveness And Goals

Tony Zambito

The strong correlation here is effectiveness with buyer personas are tied to the use of in-depth qualitative buyer research to understand buyer goals and their goal-directed behaviors. This is certainly a validating result business leaders in marketing, sales, and service operations should take away from this survey. .

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7 Elements Of Customer Understanding The C-Suite Must Master

Tony Zambito

In a 2014 Forbes Knowledge Group study, 67% of business executives said the greatest influence on their business decisions were subjective considerations. While many organizations are striving to gain insights into customers and reorganize their businesses around customers, how this gets accomplished is still a challenge.