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Chris Koch

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What are your best practices for "recession marketing?"

Chris Koch

And he wants me, Mr. Research, to find them. Now we do have some research data about the impact that the recession is having on marketers and actions they are taking. And we have lists of marketing best practices that we can rattle off. But we’re looking for something more human. We need stories.

Practices 100
article thumbnail

What are your best practices for “recession marketing?”

Chris Koch

And he wants me, Mr. Research, to find them. Now we do have some research data about the impact that the recession is having on marketers and actions they are taking. And we have lists of marketing best practices that we can rattle off. But we’re looking for something more human. We need stories.

Practices 100
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16 best practices for creating customer councils

Chris Koch

I was researching the ITSMA archives this week to see what we’ve written about customer councils over the years and discovered some great advice that I pass along here: Research what customers would like to see from a council—make a few calls to lead customers before getting started.

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16 best practices for creating customer councils

Chris Koch

I was researching the ITSMA archives this week to see what we’ve written about customer councils over the years and discovered some great advice that I pass along here: Research what customers would like to see from a council—make a few calls to lead customers before getting started.

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Want to understand your customers’ business needs? Give them an award.

Chris Koch

I also wish I could take credit for the excellent eBook that oozes with best practices from this year’s winners. However, I can share some of the best practices we’ve developed for separating the wheat from the chaff in the MEAs. Research provides the supporting evidence for a new insight into customer or market needs.

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Is Twitter “social?”

Chris Koch

A study by Yahoo Research found that 50% of tweets are generated by an “elite” group of 20k users and that those users tend to follow one another rather than branching out—what many refer to as the social media echo chamber. 99% of the time, they’re sharing links to content—blogs, research papers, news stories, etc.—that

Twitter 100
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Is Twitter “social?”

Chris Koch

A study by Yahoo Research found that 50% of tweets are generated by an “elite” group of 20k users and that those users tend to follow one another rather than branching out—what many refer to as the social media echo chamber. 99% of the time, they’re sharing links to content—blogs, research papers, news stories, etc.—that

Twitter 100