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“Better Customer Journey Analytics are Critical,” says Red Cross Loyalty Lead

ERDM

His points about the need for improved customer journey analytics is critical for all marketers. Customer/donor journey analytics is a hot topic in marketing right now and rightly so. We use focus groups and surveys and learn what the customer/donor says, but not necessarily what they do. Why is this so important?

Loyalty 67
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How to supercharge your marketing strategy with AI automation

Sprout Social

By combining AI tasks like machine learning (ML) and natural language processing (NLP) with traditional rules-based automation, intelligent automation systems handle complex AI analytics to improve decision-making and workflows. This translates into streamlined operations and improved productivity. Let’s dive into some of them in detail.

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The Value of Social Listening in B2B Digital Marketing

Oktopost

There’s no reason (or luxury nowadays) to wait for focus groups and industry op-eds to tell you how you’re doing. Social media monitoring can tell you in broad analytical strokes how many mentions you’re getting, whether you gained more followers this month over last month and other statistical facts.

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The pros and cons of social media

Sprout Social

Social media is the number one channel for brands to connect with consumers. And using a tool like Sprout’s Smart Inbox feature makes responding quickly to your audience easy by funneling comments and messages from all of your social media channels into a central, streamlined hub for your team. Social media is an always-on focus group.

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Sights and Sounds of SXSW: Transformational Marketing and The Era of Engagement

Adobe Experience Cloud Blog

Activity based reporting and analytics—there was nothing advanced tying to revenue. Here are the steps they took: Established up front goals for band awareness—MQLs, sales and marketing alignment, measurable impact on ROI, and they enabled sales and channel partners. Created buyer personas and journeys. And the results?

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6 Essential Skills Every CMO Should Have in 2015

Hubspot

It is no longer a world of focus groups and market research teams. Today’s consumers don’t think in channels. They’re multi-channel, multi-device and they demand an excellent, consistent experience regardless of what channel or device they use to interact with your brand. 1) Be a Data Wizard.

CMO 28
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Omnichannel customer experience: exploring seamless customer journeys

Sprout Social

Still, it takes more than integrating multiple channels to build a successful one. An omnichannel customer experience is a fully-integrated approach that revolves around delivering a consistent, seamless, and delightful experience to customers across various sales channels. How effective is your CX strategy?