Make the most of your CRM this year
FEBRUARY 26, 2016
Maybe you started working with a CRM last year, but you didn’t get it set up in the most efficient way to meet your business needs. Don’t worry – you can still take advantage of all the great features a CRM has to offer. CRM and Customer Service. Your CRM goes beyond storing standard customer contact information. CRM and Personalized Marketing.
A Structured Approach to Demand Generation Analytics
MARCH 1, 2016
One analytics vendor after another is selling you on their ability to analyze and make sense of “any” data. Demand So what is the key to better demand generation analytics? Connect account-level outcomes to contact-level activity : CRM platforms such as Salesforce.com are largely organized around account and opportunity objects. Big Data propaganda is rampant these days.
Sales and Marketing: The technology behind CRM
B2B Lead Generation Blog
FEBRUARY 18, 2013
Tweet Customer relationship management (CRM) is defined a number of different ways. At the same time, the real engine driving CRM and keeping prospects moving through the sales funnel is technology. The first technology that comes to mind is CRM software, such as Salesforce.com or Microsoft Dynamics. However, CRM technology potentially includes multiple pieces including email software and marketing automation (MA) solutions. Who owns [CRM technology] is a matter of the internal culture of a company,” Paul explained. How does your company handle CRM technology?
Monitoring vs Analytics [Infographic]
Buzz Marketing for Technology
FEBRUARY 9, 2011
So I spent the better part of January looking at every social media listening, monitoring, analytics, intelligence and insights firm I could get my hands on. They have staff to pull monthly reports and do what they are calling “Insights analytics. SENTIMENT BASED ANALYTICS. Which sounded like Social CRM meets Systems Integration company to me.
Content Marketing 2016: Staffing, Measurement, and Effectiveness
approval workflows, email automation, analytics. CRM) integrations. for more sophisticated engagement analytics like. marketers think about analytics in relation to ROI. Copyright © 2015 Contently. All rights reserved. contently.comBy Jordan Teicher Content. Marketing. 2016 STAFFING, MEASUREMENT, AND. Introduction II. Methodology III. Key Findings IV. But in 2015, a.
Marketing Analytics: 3 steps to help Sales and Marketing improve productivity
B2B Lead Generation Blog
MARCH 11, 2013
Tweet According to MarketingSherpa’s just-released 2013 Analytics Benchmark Report , only 37% of respondents said they routinely used analytics for their marketing planning. Sales and Marketing: The technology behind CRM. Lead Generation lead generation leads marketing analytics marketing automation universal lead definitionWhich ones were accepted by Sales.
VEST Report: Analytics Tops List of Upgraded Marketing Automation Features
Customer Experience Matrix
AUGUST 5, 2014
But when I looked at the most common items (those which had been upgraded by three or more vendors), it immediately became clear that changes related to analytics were heavily represented. In fact, if you count lead scoring and content testing as part of analytics, seven of the dozen items fell into that category. But I can’t repeat that for the mid-year release. Who knew?
How to Answer 11 Common Marketing Questions Using Analytics
JUNE 29, 2015
To save you some time, we've put together a list of common marketing questions that you can answer with your analytics alongside tips on how to arrive at the answers you've been searching for. We're going to walk through how to uncover this information using the HubSpot software, but if you have another marketing or analytics software, you should be able to take a similar approach.
Adobe Buys B2C Marketing Automation Leader Neolane: One Gap Filled, But Where's CRM?
Customer Experience Matrix
JUNE 27, 2013
It still doesn’t put Adobe on equal footing with Oracle , Salesforce, SAP or Microsoft , since they all have major CRM platforms which Adobe does not. More important, Adobe also has an unmatched position in Web analytics, Web advertising, and Web content management. In fact, adding Neolane gives it a profile very similar to IBM , which also has strong Web and marketing automation products but not CRM (and which also shares Adobe’s digital-is-everything mono-vision). The deal is not particularly surprising.
Sales Analytics: The Path to Better, Faster Forecasting
FEBRUARY 4, 2016
A new Aberdeen report shows how sales analytics create more accurate and actionable sales forecasts. Such applications are increasingly utilized by line-of-business leaders such as VPs of Sales and Sales Operations to better leverage the power of “big data” and predictive analytics to more efficiently run their portion of an enterprise’s business.
Predictive Marketing Vendors Look Beyond Lead Scores
Customer Experience Matrix
NOVEMBER 9, 2015
It’s clear that 2015 has been the breakout year for predictive analytics in marketing, with at least $242 million in new funding, compared with $366 million in all prior years combined. What’s significant here is less the reporting than that Radius is moving beyond analytics to give clients lists of potential customers. They are, after all, experts at seeing the future.
Marketing Software + CRM = More Reliable Data!
MARCH 12, 2014
Once you have an idea of the analytics behind your business, the next step in creating a unified Smarketing team is to establish a closed-loop reporting system. When looking for a system for your company, choose one with a two-way auto synchronization between the marketing platform and the CRM. Yes, marketing needs a number, too! Closed-Loop Reporting. Integrated Reporting. Takeaway.
Organizing the Chaos of Social CRM
FEBRUARY 22, 2011
Software Advice has posted a grid that presents a new way of looking at the social CRM market. More importantly, Marketing Director Houston Neal argues that social CRM actually doesn’t exist. The market is too fragmented and no vendor pulls together all the necessary features, which include platforms, monitoring tools, social analytics and CRM.
Why You Need Marketing Analytics, Not Web Analytics
MARCH 8, 2012
The trouble is, when most marketers hear the word 'analytics,' they tend to think of the metrics you'd typically associate with a web analytics tool like Google Analytics -- traffic, bounce rate, unique visitors, etc. Enter marketing analytics. The Difference Between Web Analytics and Marketing Analytics. Why Marketing Analytics Matter. In search?
How to Obtain Positive Marketing ROI with Revenue Analytics
JUNE 9, 2016
Revenue analytics is the process of discovering where your revenue came from. B2B sales cycles are long and revenue analytics track touchpoints through the entire funnel, from first anonymous visit to closed deal. Revenue analytics give marketers the ability to measure success by hard facts (revenue), not speculation (clicks or leads). Conversion Rates. Budget Allocation.
The Best Content Analytics Tools: A Beginner's Guide
AUGUST 18, 2014
To meet this need, content analytics companies have been springing up left and right, ready to help marketers prove their value by tracking content better and constantly improving and converting leads most effectively while tracking ROI. To help you sort through the high volume of content analytics tools, we’ve compiled a list of a few of the best in each category: 1. Wistia. VidYard.
Challenges To Inbound Campaign Analytics In B2B Environments – Search to Revenue™
JULY 26, 2016
You have a Marketing Automation Platform (MA) and a Customer Relationship Management (CRM) software? You want to see the results in the reporting engine of the CRM, because that is where inbound leads get connected to pipeline and results? and your CRM, and help cut through many of the challenges you will face in making it all work. Medium: CPC, email, etc.
24 Conversion Rate Optimization Tools for Research, Feedback, Analytics & More
FEBRUARY 17, 2016
To help you understand which tools are used for what, we’ve also broken this list into a few major categories: lead capture tools, research tools, analytics tools, mouse tracking and heat maps, feedback tools, and experiment tools. Along with their Google Analytics research tools, the SumoMe suite helps you gain on-page insights and increase your email list. 3) Leadin. Ready?
How To Manage Customer Analytics And Transform The B2B Company [Part 4/4]
MAY 31, 2016
The final competency area for marketing operations leadership is empowering the organization with the best analytics process. To learn more about how to run these reports inside your CRM, explore how Bizible’s multi-touch attribution solution can connect top-of-the-funnel conversions to opportunities and revenue. STEP 3: ENABLE THE ENTIRE ORGANIZATION WITH BETTER ANALYTICS.
Social CRM: Curb Your Enthusiasm
OCTOBER 7, 2010
If you’re a marketer in a medium-to large-sized B2B company, you’re almost certainly using customer relationship management (CRM) software to track your customers and prospects. And if you’re a CRM user, you’re almost certainly hearing about Social CRM, the hottest new craze in that 20-year-old field. Social CRM introduces potentially enormous new complexity to the process.
What is Predictive Marketing?
APRIL 6, 2016
Predictive marketing is the practice of utilizing predictive analytics, historical data, trends, and patterns to predict future outcomes. The most common use of predictive marketing analytics today is within a companies' CRM. This is a logical home for a predictive marketing environment since a CRM is where most B2B companies store data on current and prospective customers.
Social CRM: Social Media and Communities in Customer Relationship Management and Marketing
MAY 20, 2011
Social CRM is a term that is often misused, certainly in a product and solution context. It seems everyone is offering social CRM solutions these days. However, social CRM is not about tools. Here is a quote from “ Using your customers’ desired actions to increase your sales ”, a paper Gerry McGovern and Kristin Zhivago published last year (note: it’s not about Social CRM): “You think you know what is important to customers. Social CRM, listening and real-time data. The two-way social CRM voice. Social CRM and communities.
What Shazam Can Teach Marketers about Predictive Analytics
MARCH 26, 2015
This is a predictive analytics success story that marketers in every industry should be inspired by. Never one to be easily satisfied, however, my team and I created a new call tracking system tailored to enterprise customers tracking their data in CRM, which in turn, led to a new company altogether. Image courtesy of Shazam via [link]. It’s the missing piece. Now it’s your turn.
Open Research: A Framework for Social Analytics
AUGUST 14, 2011
Why are social analytics so important? link] Research Report: A Framework for Social Analytics | Thought Experiments [.] If you’d like to cite the graphics, please see this Flickr set. This is a new medium, and proof over re allocation of investment is key. The more you share it, the easier it is for us to produce more. You can leave a response , or trackback from your own site.
Clarity on Customer Analytics for Marketing: A Q&A with Lynn Tsoflias
MAY 28, 2015
As modern marketers, we’ve all heard the promises of analytics technologies – goodbye guesswork, hello data-driven decision making – but how do we actually get there? In the realm of customer analytics, in particular, where the allure of deep, thorough, and relevant insights on customers makes the business case almost irresistible, what do you really need to know to be successful?
Marketing Toolkit Essentials: CRM and Email Marketing Software
JUNE 30, 2015
Let’s break down our discussion into the two types of software you will likely want to purchase to enhance your marketing toolkit : a customer relationship management (CRM) tool and email marketing software. What You Need to Know Before Choosing CRM Software. First, consider what specific capabilities your team needs your CRM system to be able to handle. Analytics.
Mega-List of Features in Marketing Automation (That You Won’t Find in CRM)
Modern B2B Marketing
NOVEMBER 15, 2012
by Jon Miller A common question I hear from marketers is “I already have a CRM system (e.g. salesforce.com, Microsoft Dynamics CRM), so why do I need marketing automation ”? Many CRM systems have a module for marketing. Architecture of Marketing Automation versus CRM. Workflow-oriented, highly detailed behavioral data, analytical queries. Analytics and Dashboards.
Business Must Have: Social CRM apps
Sales Intelligence View
MAY 15, 2012
As sales people began to troubleshoot customer issues and engage with consumers on social media sites more and more, so did the need for software applications to integrate the external data from those social media sites with existing customer relationship managment (CRM) systems. Thus, social CRM apps were born. Social CRM apps are now common among sales people.
SalesPredict Offers Highly Automated, Highly Flexible Predictive Modeling
Customer Experience Matrix
OCTOBER 24, 2014
Results appear as lists in a CRM interface or as scores on a marketing databaset. The whole process takes just a few hours from making the Salesforce.com connection to seeing scored records, with most of the time spent downloading CRM data and scanning the Web for other information. might have added a third meaning: that systems to do predictive modeling are everywhere as well.
Using Predictive Analytics in 2016 to Drive Full-Funnel Demand
NOVEMBER 18, 2015
At Lattice, we believe that predictive analytics should be added to that list. Predictive analytics can tell you who will buy, what they’ll buy and when. Modern marketers already have a wealth of knowledge about their customers and prospects in their CRM and marketing automation systems. Smart Planning to Hit the Ground Running in the New Year. Quick, what are you thinking?
Tomorrow People Leaves Salesforce.com in Favour of Workbooks CRM
FEBRUARY 20, 2013
Tomorrow People has selected British Cloud CRM provider Workbooks.com to replace its Salesforce.com CRM system after two years of using the Salesforce Professional Edition. Workbooks.com is one of the fastest growing providers of web based CRM and business applications designed specifically for small and mid-size organisations. About Tomorrow People. About Workbooks.
Oracle Integrates On Demand Marketing with On Demand CRM
Customer Experience Matrix
JUNE 2, 2011
Summary: Oracle has integrated marketing automation with its on-demand CRM product. In February they released the first “Oraclized” version of the product, now Oracle CRM On Demand Marketing. This included a redesigned user interface that matches the look, feel, and terminology of Oracle’s on-demand CRM product, is available in the same 20 languages, and allows unified user IDs and log-ins. The new system uses the same data structures as the rest of Oracle CRM On Demand. Will competitors do the same? wonder if they had cake?
Using analytics to boost your social ROI
MARCH 8, 2013
However, more than 40% of marketers cite lack of analytics capabilities as a factor that prevents them from effectively collecting social media data. As brands continue to leverage Facebook as a powerful marketing vehicle, it’s important to recognize that the rich amount of consumer data collected on its platform also makes Facebook the world’s most robust and reliable CRM database. – Using analytics to boost your social ROI by Matthew Kates. But how do you do this without understanding your social audience? billion in Facebook advertisements. News & Notes
The Fight for the CRM Admin: The “Floater”
JANUARY 15, 2016
“In which department should my CRM ( Customer Relationship Management ) administrator reside?” As a past CRM administrator, analyst, and manager, I usually reported directly to sales departments. However, this doesn’t mean it’s the best place CRM admins should reside, nor is there a “universal” correct answer. Regardless of department, I would advise that any CRM person take a “floater” approach when dealing with multiple departments, processes, and system design and administration. How is long-term CRM success achieved? Marketing. Blog Feed Manufacturing
Social Media Metrics: Jim Sterne on why, what and how to measure
JULY 3, 2011
Blog Connected marketing Social CRM Social media marketing Jim Sterne social media metrics social media ROI web analyticsIn his book ‘Social Media Metrics’, Jim Sterne says: “The Internet has always been a social medium”. And he’s right where he writes that the Internet is the first many-to-many communication channel. The Internet is nothing more than a [.].
Sell Your Boss on Marketing Analytics Tools: 5 Actionable Tips
AUGUST 12, 2014
This month, I was excited to contribute to a guide we did featuring expert tips on convincing your boss to invest in analytics (part of the kit - available here.) It got me thinking about all the reasons we marketers need to be investing in analytics tools. Start small - start with one analytics tool, optimize your team’s usage of it, and scale up from there. 2. https://flic.kr/p/fJs5mj.