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The Cost of Churn: How to Calculate and Mitigate Its Impact with Automation

SmartBug Media

This is especially true for software-as-a-service (SaaS) businesses, in which customer happiness directly influences the ability to minimize churn, drive recurring revenue, and achieve sustainable growth. So how can you calculate and reduce your churn rate? This is where automation can be a real game changer.

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Beyond Acquisition: 7 Ways B2B Marketers Can Lift Customer Retention and Lifetime Value

Heinz Marketing

When teams utilize tools like marketing automation platforms, they can better understand what personalized knowledge and educational resources each customer needs. Marketing teams can do this by crafting engaging content that educates, entertains, and positions your brand as a trusted resource. It should build relationships.

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Five Ways to Reduce Your Customer Churn Rate

Webbiquity

Given that it can cost five times more to attract a new customer than to retain an existing one , almost every business can improve profitability by keeping its customer churn rate (the percentage of people who stop doing business with you, for one reason or another) low. Ask your customers for feedback (and act on it).

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10 Crucial B2B KPIs for B2B E-commerce Marketplace

Valasys

Let me put it very simple and straight, first things first, your sales conversion rate can be arguably the most important KPI on your e-commerce metrics dashboard. In simple words, your sales conversion rate can be defined as the total number of sales made per user that visited your website, expressed as a percentage.

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How to Deal With the Blasphemy of Email Unsubscribes

Content Marketing Institute

While you cannot have a zero unsubscribe rate, you can mitigate your unsubscribes. A good unsubscribe rate is less than 0.5% (0.2% An unsubscribe rate above 0.5% Unsubscribes mean a higher customer churn rate, disengaged readers, and a drop in the conversion rate, but it’s not all doom and gloom.

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3 Steps to Reduce Churn and Increase Revenue

Adobe Experience Cloud Blog

Author: Rick Siegfried Customer churn, or churn rate, refers to the pace at which customers leave your company in a given period. The ideal churn rate would obviously be 0% (i.e. During this stage, marketing should start educating the customer on how to successfully adopt and use the product.

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Pushers, Reminders about yourself and Value-building Emails: B2B Follow-ups That Keep Your Sales Going

Belkins

Personally, I think that follow-up emails are highly relevant currently because companies are activating their sales funnels to compensate for the high churn rate. The goal of those follow-ups is to educate prospects and explain to them why our service will work for them. Value-builders. That conversation was a real eye-opener.