Paul Gillin

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Here’s What 25 B2B Marketers Think Are the Key Trends in 2016

Paul Gillin

The authors identified three powerful trends driving B2B marketing right now: –Changing buyer expectations fueled by the availability of rich information and ease of access and purchase; –Pressure to demonstrate ROI as marketers learn to do more with less; and.

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8 Data Points about the Importance of Customer Experience

Paul Gillin

Sixty-two percent of B2B and 42% of B2C customers purchased more after a good experience , while 66% and 52%, respectively, stopped making purchases after a bad experience, according to a recent survey of 1,000 people who had had recent customer service interactions. rating on a 1-to-10 scale (see chart below).

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This Brand Ambassador Program Goes Against the Grain

Paul Gillin

According to the company’s website: Upon check-out, consumers are given the option to earn a pre-determined percentage back from their current purchase when they share your marketing on their favorite social network. To be fair, I may have to make a purchase in order to do so.

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Cool & Useful Sites for the Holidays

Paul Gillin

With SocialVest, you can make purchases at your favorite stores - like Target, Walmart, Bloomingdales, and more – and a percentage of all your purchases will go to a charity of your choice. SocialVest is an online retail platform that allows customers to buy and give at the same time. GiftaStranger.net.

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Skepticism on Gallup’s Gloomy Social Media Assessment

Paul Gillin

The sound bite from this research is summed up in the title of the Gallup blog post: “ Americans Say Social Media Have Little Sway on Purchases.” You can download the entire 60-page report here. However, a closer read of the study raises questions about exactly what respondents were thinking when they answered the question.

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Not Dead Yet: Blogging’s Popularity Surges Among F500

Paul Gillin

Blogs are search engine magnets and search is still the killer app for people researching purchases. This comes just as many of the digerati are writing off blogs as yesterday’s news. Maybe the technology isn’t very sexy, but the utility sure is. It will be for a long time.

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Waiving Speaking Fee for Book Buyers

Paul Gillin

If you’re looking for speakers to address the subject of social media for business at your next conference or event, both Eric and I are waiving our fees now through June 1, 2011 with bulk book purchases of 200 of more copies.