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The Winter ’22 Release Preview Is Here

Salesforce Marketing Cloud

In this video, you’ll see how a bank analyzes sales calls to train reps more efficiently with Einstein Conversation Insights Enhancements , simplifies document workflows with Digital Process Automation , and quickly builds personalized chatbots with Einstein Bots Enhancements. Engage with your customers.

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HubSpot Expands Its Services But Stays Focused on Small Business

Customer Experience Matrix

The company began with search engine optimization to attract traffic, and added landing pages, blogging, Web hosting, lead scoring, and Salesforce.com integration. One distinct disadvantage is that most small business marketing automation systems offer their own low-cost alternative to Salesforce.com, while HubSpot does not.

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Mariana Uses Artificial Intelligence to Build Personas and Find Target Audiences

Customer Experience Matrix

Both products start by uploading a training set of target accounts or closed and won opportunities and contacts from CRM. Responses go to a user-specified landing page; Mariana does not reveal prospects’ identities unless they respond. These are cleaned, enhanced with company and individual data, and assigned personas.

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Client Spotlight: Launch Revamps and Enhances Marketing Automation Solution for RealMassive

Launch Marketing

Additionally, the Launch team developed nurture streams for the identified segments, along with content and landing pages to put leads through an automated, 5-touch campaign. In-person training wrapped up these efforts, leaving sales and marketing well equipped to make the most out of their newly enhanced systems.

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NurtureHQ Offers "Dead Easy Marketing Automation". Is That Enough?

Customer Experience Matrix

To really ensure success, vendors must actively help their clients through training and, in some cases, services to do the work for them. Third-party training resources such as the Marketing Automation Institute (where I’m a board member) can also help to fill the gap and benefit from substantial vendor funding.

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Aprimo Marketing Studio Supports Sophisticated Business Marketers

Customer Experience Matrix

Small digression: most business marketing systems are designed around data from a sales automation system such as Salesforce.com. This reduces the amount of user training. Salespeole working with Salesforce.com can see a list of their leads with priority ratings. But consumer marketers also need inputs from transaction systems.

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The Rise of the Marketing Technologist Part 3: People, Process, Content and then Technology

ANNUITAS

The Focus-MAI 2013 Marketing Skills Study shows that marketers are ill equipped to tackle this: 70% of B2B Marketers receive no training or are self-taught. Over 65% of orgs spend less that $1,000 annually on skills training. Only 21% of organizations will provide training for their B2B marketers. Step Three: Content.

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