Use Social Media to spot issues before they hit the Contact Center!
Buzz Marketing for Technology
OCTOBER 27, 2009
That’s right – the Internet – most likely Google but increasingly for real time information search you might use Twitter. Conversely most people don’t just pick up the phone and call a company anymore. Some of these issues first showed up on Twitter way before they ever hit the Contact Center. Well you do – but only if you are listening.
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